Justine Reed
Charlotte,NC
Summary
Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service. Adept at coordinating community fundraising opportunities, managing information databases and overseeing the annual planning process to make the most use of available opportunities and reach more community members. Offering profound experience in enterprise records management and administration. Experienced in taking on challenging objectives in fast-paced, demanding environments.
Overview
10
10
years of professional experience
Work History
Client Care Specialist PRN
Safe Alliance
03.2024 - Current
- Maintain confidential and accurate records, completed tasks, reports, up to date client documentation related to activities in agency databases
- Use trauma informed- client centered approach, while providing intake, assessment, case managements, and safety planning
- Contribute to quality of services by staying informed of best practices, developments and trends in the area of trauma and victimization, especially as it relates to intimate partner violence, sexual violence, and child maltreatment
- Participate in community meetings and committees as assigned by supervisor
- Display effective communication, conflict resolution, and community engagement initiatives.
- Interacted with team members across departments to research and resolve customer issues.
- Managed high call volume efficiently, prioritizing urgent requests and maintaining composure under pressure.
Sales Analytics Pricing Specialist
Sunbelt Rentals
06.2022 - Current
- Stay abreast with current rate trends in the competitors market and Sunbelt programs, while thinking creatively about traditional and non-traditional ways to advance
- Cultivate positive relationships with field management to understand regional priorities
- Launched and oversee quarterly volunteer initiatives for our department with local community organizations, which also boost team building among the department
- Design, transform, and implement analysis packages using PowerBI and Zilliant databases to assist with determining best practices and new opportunities for the company
- Establish and execute rate analytics and database modeling along with detailed reporting to multiple management levels within the organization
- Provide both in-depth analysis and clear explanation of multiple pricing structures utilizing Microsoft Excel across Sunbelt’s various end markets as well as how they will influence performance across divisions in U.S
- Markets
- Collaborate with IT leadership in building and optimizing consistent rate tools, processes, and system integration.
- Reviewed historical sales data to identify trends and inform future pricing decisions, ensuring alignment with overall business strategy.
Certified Lead Site Coordinator
Community Link
01.2014 - Current
- Provides on-site and virtual supervision, tax preparation support, and communicate to 30+ tax preparation volunteers during each tax season
- Directed other site coordinators on IRS formalities, training, and production of tax sites
- Promoted from seasonal volunteer tax preparer (2013-2017)to Certified Site Coordinator (2019-2023), promoted to Lead Site Coordinator in 2023
- Evaluated current processes and collaborate with various operation teams to find innovate solutions to redesign efficiency
- Serves as the main source for tax compensation and tax inquiries for over 1,500 clientele
- Orchestrate tax preparation and readiness classes for multiple local organizations in the community
- Coordinated tax site locations with sponsors and organizations in preparation for upcoming tax seasons
- Assist with development and guidance for grant proposals in compliance with IRS VITA Program
- Executed 3 Tax-A-Thon events throughout tax season, by boosting clientele and volunteer participation and awareness.
- Identified community resources and networked with local officials to coordinate.
Senior Pricing Specialist
Airgas National Carbonation
05.2019 - 06.2022
- Analyzed and processed financial contracts for future and existing customers regarding their setup, monthly invoices, equipment auditing, and customer discrepancies through various forms of communication systems
- Used critical thinking and problem-solving skills to resolve billing disputes, annual price increases, agreement formalities and stipulations with all levels of management
- Cultivated relationships with salesmen and management with establishing future efficient processes
- Designed and executed cross training classes on corporate processes for various divisions.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Senior Credit Analyst
American Honda Finance Corporation
01.2018 - 04.2019
- Joined Honda Philanthropy team (Oct 2018- Apr 2019) as a liaison between local nonprofits with team members by establishing department fundraising and volunteer outreach activities
- Analyzed sensitive personal information to liaise between salesmen and customers regarding active and potential car loan credit accounts
- Customer care representative responsible for maintaining exceptional customer relationships, perform account reconciliation, and documenting all activities regarding accounts
- Communicated with customers utilizing multiple software systems for day-to-day functions in records management.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Utilized strong communication and interpersonal skills to obtain necessary financial information from customers.
Media Clerk
Sol C. Johnson High School
08.2016 - 06.2017
- Coordinated office equipment repairs while assisting the Media Specialist the preparation of reports and library budget
- Provided students access to materials in all formats including: up-to-date, high-quality, varied literature
- Updated and supported teachers and staff on the integration of technology into all areas of the curriculum and instructional practices
- Assisted with directing educational and community events in the school, especially located in the library.
- Ensured accurate record-keeping by meticulously updating and maintaining media inventory databases.
- Collaborated with teachers to develop engaging, curriculum-aligned multimedia content for classroom use.
- Facilitated smooth transitions between classes by efficiently managing daily circulation of media materials.
Education
Armstrong State University
Savannah, GA05.2016
Skills
- Financial Analysis
- Microsoft Excel
- Records/ Project Management
- Zilliant, SQL, PowerBI
- Training/ Process Development
- Tax Preparation
- Team Leadership
- SAP, Salesforce Data Base
- Community Engagement
- Financial Literacy
- Organizational Outreach
- Customer Relations
Volunteer Experience
- Financial Education Tax Speaker and Coordinator, Common Wealth Charlotte- July 2021-Present
- Girl Scout Troop Leader, Girls Scouts Hornets’ Nest Council- October 2019-2021
- Level Up, YMCA of Greater Charlotte- May 2019-2020
- Social Media Communication Intern, Family Promise- August 2015-2016
- VITA Tax Preparer, Neighborhood Improvement Association- December 2013-2017
Timeline
Client Care Specialist PRN
Safe Alliance
03.2024 - Current
Sales Analytics Pricing Specialist
Sunbelt Rentals
06.2022 - Current
Senior Pricing Specialist
Airgas National Carbonation
05.2019 - 06.2022
Senior Credit Analyst
American Honda Finance Corporation
01.2018 - 04.2019
Media Clerk
Sol C. Johnson High School
08.2016 - 06.2017
Certified Lead Site Coordinator
Community Link
01.2014 - Current
Armstrong State University
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