Justine Reyes
Waikoloa,HI
Summary
As a Maintenance Tech III at Spectrum, I specialize in the installation, maintenance, and troubleshooting of a comprehensive range of telecommunications, internet, and cable services within our plant systems. This role requires strong problem-solving abilities, effective communication skills, and a thorough understanding of network operations. I take great pride in my attention to detail, ensuring that each task is executed to the highest standards and reflecting the quality of my work. I am dedicated to contributing to a team that upholds Spectrum's reputation for excellence and reliability in service delivery.
Overview
12
12
years of professional experience
Work History
Maintenance Technician III
Spectrum
02.2022 - Current
- Operated hand and power tools to execute repairs efficiently.
- Troubleshot equipment breakdowns and conducted preventive maintenance.
- Monitored work performance in maintenance logs per company guidelines.
- Completed daily, weekly, and monthly maintenance checklists for equipment records.
- Followed work orders for machine replacement, repair, and maintenance.
- Ensured safety protocols were adhered to, minimizing workplace accidents.
- Streamlined interdepartmental communication to address maintenance issues promptly.
- Executed complex repair tasks within tight deadlines, reducing operational disruptions.
Fiber and Construction Technician II
Spectrum
02.2020 - 02.2022
- Coordinated subcontractor activities to ensure alignment with project timelines and budgets.
- Managed materials procurement while maintaining accurate inventory records to prevent delays.
- Executed loading and unloading of materials between storage and production areas.
- Determined daily material needs and prepared vehicles with necessary equipment and supplies.
- Collaborated with team members to facilitate efficient workflow for timely project completion.
- Completed projects within budget through meticulous cost analysis and resource allocation.
- Conducted regular safety inspections, enforcing strict adherence to safety guidelines.
- Utilized advanced tools and machinery to enhance precision and job site efficiency.
Small Medium Business Class (SMB) Technician V
Spectrum
08.2018 - 02.2020
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Optimized system performance thorough testing and analysis.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Optimized network performance, conducting regular updates and patches to software systems.
- Increased equipment lifespan, performing preventive maintenance and timely repairs.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
- Elevated data security, implementing robust cybersecurity measures across all systems.
- Tested systems, noting issues and completing preventive maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Worked with diverse types of weather and ground conditions.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Installer Technician
Spectrum
05.2016 - 02.2020
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
- Collaborated with team members to ensure smooth workflow and successful project completion.
- Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
- Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.
- Conducted thorough pre-installation assessments to identify potential issues and develop solutions in advance.
- Improved installation efficiency by streamlining processes and utilizing time-saving techniques.
- Reduced callbacks by thoroughly testing installed equipment for proper functionality before leaving the job site.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Trained new installers on best practices and company procedures, fostering a collaborative learning environment that strengthened overall team performance.
- Troubleshot complex installation issues, leveraging problem-solving skills to devise effective solutions promptly.
- Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.
- Completed projects within budget constraints through careful planning and resource management.
- Developed and maintained professional relationships with customers and vendors to promote loyalty and referrals.
- Increased repeat business by building strong relationships with clients through exceptional service delivery.
- Provided detailed documentation of completed work for accurate recordkeeping purposes, facilitating future maintenance or repairs as needed.
- Used appropriate PPE to reduce risks when working with electrical and communications systems.
- Ensured safety compliance during installation projects, significantly reducing workplace incidents.
- Reduced installation times through meticulous planning and execution, enhancing customer satisfaction.
- Fostered culture of continuous improvement, sharing best practices with new installers to elevate team performance.
- Strengthened customer trust, meticulously documenting installation procedures and addressing any concerns.
- Optimized workflow by effectively prioritizing installation tasks, resulting in timely project completion.
- Tested systems, noting issues and completing preventive maintenance.
- Worked with diverse types of weather and ground conditions.
- Achieved high levels of client satisfaction, carefully tailoring installation solutions to individual needs.
Smart Homes Installation Technician
Blueprint Visual and Audio
06.2013 - 05.2016
- Contributed valuable insights in team meetings, enhancing process improvements and productivity.
- Executed installations within deadlines, adhering to safety guidelines and company policies.
- Installed advanced security systems, ensuring strict compliance with industry standards.
- Diagnosed system faults, identifying equipment issues and implementing effective resolutions.
- Customized installation plans to address specific client needs, facilitating smooth transitions.
- Maintained high safety standards while operating hand and power equipment for various installations.
- Tested systems thoroughly, documenting issues and executing preventive maintenance measures.
- Utilized hand and power equipment for hoisting, measuring, testing, and drilling tasks efficiently.
Apprentice Electrician
Alm Electrical Service
06.2013 - 09.2015
- Installed conduit systems for optimal wire protection, enhancing system longevity and reliability.
- Connected wires to circuit breakers, transformers, and components to establish functional electrical systems.
- Executed electrical installations by reading blueprints and wiring diagrams to determine layouts.
- Maintained organized work areas, ensuring safety and efficiency during project execution.
- Assisted journeyman electricians in diverse projects, gaining hands-on experience with various wiring systems.
- Tested circuit functionality using devices like ohmmeters to ensure safety and compliance.
- Followed OSHA standards diligently to promote job site safety throughout installation processes.
- Repaired and replaced malfunctioning electrical components, ensuring operational efficiency.
Education
Bachelor of Science - Business Leadership And Management
University of Phoenix
Tempe, AZ06-2026
Associate of Applied Science - Electrical Installation Maintenace Technology
Hawaii Community College
Hilo, HI05-2012
GED -
Konawaena High School
Kealakekua, HI08-1997
Skills
- Preventive maintenance and troubleshooting
- Mechanical repair and installation
- Safety awareness and compliance
- Hand and power tools expertise
- Electrical systems and panels
- Maintenance scheduling and documentation
- Blueprint reading and schematics
- Problem detection and resolution
- Critical thinking and problem-solving
- Organizational growth strategies
Timeline
Maintenance Technician III
Spectrum
02.2022 - Current
Fiber and Construction Technician II
Spectrum
02.2020 - 02.2022
Small Medium Business Class (SMB) Technician V
Spectrum
08.2018 - 02.2020
Installer Technician
Spectrum
05.2016 - 02.2020
Smart Homes Installation Technician
Blueprint Visual and Audio
06.2013 - 05.2016
Apprentice Electrician
Alm Electrical Service
06.2013 - 09.2015
Bachelor of Science - Business Leadership And Management
University of Phoenix
Associate of Applied Science - Electrical Installation Maintenace Technology
Hawaii Community College
GED -
Konawaena High School
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