Justine Robinson
Oswego,IL
Summary
I choose to be a dependable and organized candidate to succeed at managing multiple priorities with a positive attitude, and I am willing to take on added responsibilities to meet team/company goals. I am skilled in reporting and problem-solving with a history of making a positive impact on operations. I have been informed that I am a trustworthy manager assistant with background aiding my manager by completing daily support tasks. I aldo handled general support duties and special requests with upbeat attitude, speed and flexibility. I am grateful to have saved significant amount of manager's time to boost productivity and smooth operations. Lastly I am personable and committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
8
8
years of professional experience
Work History
Quality Control Technician
Eby-Brown
12.2021 - Current
- Maintained quality documentation and records for conformance with relevant standards.
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Enhanced product quality by conducting comprehensive inspections and identifying defects in a timely manner.
- Performed thorough inspections of incoming materials and outgoing products.
- Maintained accurate records of all quality control activities, ensuring easy retrieval for audits or management inquiries.
- Proposed corrective actions to address recurring quality issues.
- Trained new team members on proper quality control techniques, fostering a culture of excellence within the department.
Warehouse Picker
EZ Book Recycle Inc
09.2018 - 10.2021
- Used scanners to quickly locate and track items in warehouse.
- Collaborated with team members to achieve daily pick and pack goals.
- Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
- Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations.
- Improved order accuracy by diligently picking products according to pick lists and packing slips.
- Operated pallet jacks to safely transport goods from warehouse to shipping area.
- Organized warehouse shelves and racks to maximize space utilization.
- Reduced product damage, carefully inspecting items for defects before packaging and reporting any issues promptly.
- Assisted in training new warehouse pickers, sharing best practices and fostering a positive work environment.
- Maintained high customer satisfaction with accurately picked orders that met or exceeded expectations.
- Expedited customer orders, working closely with shipping department to ensure timely delivery.
- Kept tidy and organized warehouse to comply with cleanliness standards.
- Inspected and verified orders before shipping them to customers for accurate deliveries.
- Streamlined order processing with the effective use of barcode scanners and warehouse management software.
- Increased order fulfillment rates by implementing effective time-management strategies during peak periods.
- Supported warehouse operations by participating in cross-functional teams for process improvements.
- Collaborated with inventory control team for accurate stock levels and proper storage of goods.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Pulled orders quickly to maintain demanding productivity goals.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Managed timely and effective replacement of damaged or missing products.
- Prepared and checked outbound shipments for accuracy.
Manager's Assistant
XSport Fitness
11.2016 - 07.2018
- Ran errands to support daily needs of management.
- Responded to and directed incoming calls and other communication.
- Scheduled meetings and managed calendar.
- Resolved basic computer and office equipment issues through troubleshooting.
- Attended monthly sales meetings and reported pertinent information to employees.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Communicated with coworkers and managers about completed duties.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
- Cleaned and organized building areas as required.
- Performed cleaning and maintenance duties as directed.
- Increased workplace safety by immediately reporting potential hazards.
- Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
- Performed general landscaping duties such as lawn care, snow removal, or leaf raking when necessary.
- Ensured optimal cleanliness, promptly clearing hallways and public spaces of debris and obstacles.
- Contributed to team efforts by providing cross-training to new porters on best practices and procedures.
- Provided courteous and informative responses to guest inquiries, improving overall service ratings.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed all tasks in compliance with company policies and procedures.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Education
GED -
Metea Valley High School
Aurora, IL05.2015
Skills
- Product Inspection
- Visual Inspection
- Equipment Calibration
- Inspections and reviews
- Workplace Safety
- Documentation skills
- Auditing Techniques
- Specifications understanding
- Testing protocols
- Data Interpretation
- Customer Focus
- Software Applications
- Chemical Handling
- Quality Management Systems
- Report Preparation
- Technical knowledge
- Environmental Monitoring
- Record preparation
- Documentation expertise
- Attentive and Observant
- Quality Issue Identification
- Data Entry
- Safety Procedures
- Staff Training
- Test Results Interpretation
- Heavy Lifting
- Order picking and processing
- Material Handling
- Warehouse Safety
- Stock organization
- Paperwork Processing
- Adaptable to change
- Decision-making support
- Office Administration
- Spreadsheet tracking
- File Management
- Expense Tracking
- Customer Service
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Team Collaboration
- Appointment Scheduling
- Verbal and written communication
Timeline
Quality Control Technician
Eby-Brown
12.2021 - Current
Warehouse Picker
EZ Book Recycle Inc
09.2018 - 10.2021
Manager's Assistant
XSport Fitness
11.2016 - 07.2018
GED -
Metea Valley High School