Justine Roy
Coventry,RI
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Justine Roy's LLC
03.2024 - Current
- Answer inbound calls or chat messages
- Guide customer to which products to purchase or use
- Take notes of the call which type of call it was for
- Sometimes commit a cold transfer or warm transfer
- Train myself to learn the product I am working on
- Knowledge of computer programs to use for the job
- Knowledge of what products to use on my computer
- Security insurance, such as; a VPN and firewall protection.
Cook and Food Server
Aramark ( On Call Job)
09.2017 - 03.2023
- Caculate how many servings to prepare for the schools' daily student count
- Cook food according to the schools menu for that day
- Portion food to be ready to be served for each lunch
- Depending on the school I worked On Call for their may be 3 lunchs or 4 lunchs
- Order food for the week
- Put delivered food away by categorizing and organizing
- Clean and Sanitize; my cook station as needed in between cooking different foods
- Extreme Time Management
Customer Service Representative
Alorica
07.2021 - 01.2022
- Performed customer service surveys
- Provided policy and service information
- Managed client records
- Set up client appointments
- Assisted customers with a warm and professional attitude
- Answered general questions
- Resolved customer information and complaints
- Handled online orders payments for collections and credit card transactions
- Handle online checking account payments
- Create tickets for power outages
- Create tickets for emergency power lines hanging or tree branches hanging on power line
- Create installment plans for customers in arrears
- Read meter readings
- Answer inbound calls for a gas and electric company
- Review Customers account of payment history basically accounting
- Knowledge of Avaya, C4C, SAP, Microsoft Teams, Windows, Zoom, and Excel
Line Cook
THE SANDBAR
06.2020 - 04.2021
- Very high volume restaurant
- Come in make sure everything is stocked before first shift leaves
- Some prep such as washing cutting romaine, spring mix and prep for shift
- Prepare salads, fish empanadas, stone crab, shuck oysters, waffles, bagels with lox, cream cheese capers, seafood pie, squash blossoms and soft shell crab served presentable for customers
- Make sure my side is constantly clean and sanitized
- Change pans and label and date at end of shift
- Filter oil fryer
- Empty and renew it with clean cooking oil
- Make sure everything is constantly iced take food safety temperatures and record them
- Wash and sanitize all counter tops and appliances
- Take out garbage and card board boxes to proper recycling bins
- Sweep and power wash and squeegee kitchen floor.
Dietary Cook
Bradenton Health Center
07.2019 - 12.2020
- My position is to cook for a rehabilitation health center
- I cook for 105 residents
- Skills needed for this job I have acquired are Time Management, Leading, Quality and Quantity Control, Team Work, Prepare food according to the Nutritionists daily menu and recipes
- Calculation and measurements of serving food for all residents' health needs.
Cook
Island Grill
02.2019 - 03.2019
- My position is to start with prepping food and stock up for dinner
- Fryer cooks, salad preparation, desserts, and expediter
- Close kitchen clean up cover all food utilizing ServSafe requirements
- This restaurant is a reservation restaurant
- And gets very busy for a small restaurant there are 4 cooks here
- Food is mostly prepped fresh weighed, homemade salad dressings, shucked oysters, butterflies stuffed shrimp etc....Was laid off due to capacity and Corona virus pandemic.
Chef
Ruby Tuesday
04.2017 - 08.2018
- I was a Pantry Chef
- I prepped food for my pantry station, cooked appetizers, prepared salads, cleaned my cold station, cleaned flattery, filtrate oil
- Knowledge of KDS screen
- I utilized ServSafe Procedures for this job.
Education
Associate - Medical Admininstrative Secretary
Katharine Gibbs College
05.2004
Skills
- ICD-9 Coding
- Medical Scheduling
- Customer service
- Medical Office Procedures for Front Desk
- Marketing
- 6 Months Medical Office Simulation
- CPT Coding
- Medical Manager Software
- HIPAA
- Budgeting
- Windows
- Travel Itineraries for Business Meetings
- Medical Terminology
- Sales
- Management
- Medical Transcription Dictaphone
- Medical Records
- Medical Billing Third Party Billing
- Accounting
- Data Entry
- ICD-10
- Anatomy Knowledge
- Keyboarding-45 WPM
- Insurance Verification
- Microsoft Office Word, Excel, and Powerpoint
- Medical Coding
- Hospital Experience
- Accounting software
- Telecommunication
- Customer support
- Typing
- Cooking and Baking
- Sanitation
- Kitchen experience
- Baking
- Time Management
- Communication skills
- Negotiation
- Microsoft Office
- VPN
- VoIP
- Medical terminology
- Medical office experience
- Medical receptionist
- Payment Processing
- Report Preparation
- Supply Management
- Active Listening
- Laptop Servicing
- Attention to Detail
- Teamwork and Collaboration
- Interpersonal Communication
- Time management abilities
- Goal Setting
- Microsoft Windows and Office
- Problem-solving abilities
- Multitasking Abilities
- Self Motivation
- Equipment Inspection
- Customer Communication and Empathy
- Collaborative Team Player
- Reliability
- Organizational Skills
- Inventory Procedure Documentation
- Excellent Communication
Certification
- ServSafe Managers Certificate
- Certified Apartment Manager
- CMCA
Jobsource
Indeed.com
Workauthorization
Authorized to work in the US for any employer
Personal Information
- Relocation: Anywhere
- Title: Medical Office Secretary
Timeline
Customer Support Specialist
Justine Roy's LLC
03.2024 - Current
Customer Service Representative
Alorica
07.2021 - 01.2022
Line Cook
THE SANDBAR
06.2020 - 04.2021
Dietary Cook
Bradenton Health Center
07.2019 - 12.2020
Cook
Island Grill
02.2019 - 03.2019
Cook and Food Server
Aramark ( On Call Job)
09.2017 - 03.2023
Chef
Ruby Tuesday
04.2017 - 08.2018
Associate - Medical Admininstrative Secretary
Katharine Gibbs College