Justine Sanidad
Mountain View,CA
Summary
Experienced operations associate with a strong focus on people and providing exceptional customer experiences. With a decade of expertise in healthcare and customer service, the goal is to deliver outstanding assistance, navigate through uncertainty, and problem-solve with empathy. Dedicated to ensuring that every interaction leaves a positive impact, creating a seamless and satisfying experience for all individuals involved.
Overview
11
11
years of professional experience
Work History
Property Manager
Orvick Management Group
11.2024 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
Operations Associate
Sempre Health
02.2022 - 03.2025
- Collaborated with other team members to update and develop new protocols to ensure a consistent and high quality patient experience
- Utilized internal tools and data reporting to identify unusual patient experiences which was used to improve enrollment rates and medication adherence
- Applied knowledge of internal processes and insurance practices to assist patients with ensuring adherence and informing them the benefits of the program
- Facilitated discussions regarding best practices and protocols, while providing real life application, and identifying areas of improvement
- Prepped and quality controlled Adverse Event reporting within a timely manner to ensure that proper protocol was followed in accordance with the guidelines set by pharmaceutical partners
- Enhanced team morale and productivity by establishing recognition program for outstanding performance.
Licensed Optician
LensCrafters
07.2014 - 08.2020
- Accomplished optician that utilized optical knowledge, sales techniques and customer support to maintain a 90% KPI satisfaction
- Demonstrated expertise in patient education, cross-selling, and customer satisfaction to successfully manage up to 20 patients per day while maintaining high levels of accuracy and efficiency
- Demonstrated proficiency in managing patient flow, inventory control, and financial transactions within a fast-paced optical setting
- Identified opportunities to streamline optical operations, resulting in 10% increase in efficiency
- Implemented new systems and procedures to enhance patient satisfaction and reduce costs
Education
Bachelor of Science - Health Administration
California State University, East Bay
Hayward, CA06-2021
Skills
- Conflict resolution
- Property management
- Data analysis
- Communication skills
- Project management
- Patient education
- Sales techniques
- Professionalism and ethics
- Problem-solving abilities
Timeline
Property Manager
Orvick Management Group
11.2024 - Current
Operations Associate
Sempre Health
02.2022 - 03.2025
Licensed Optician
LensCrafters
07.2014 - 08.2020
Bachelor of Science - Health Administration
California State University, East Bay
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