Justine Selz
Palm Desert,CA
Summary
Team-leader with proven history of growth and expansion looking to lead and empower high-performing teams and consistently deliver exceptional results.
Overview
9
9
years of professional experience
Work History
Practice Manager
Aspen Dental
02.2021 - Current
- Supervised team of 10 associates.
- Oversee daily operations of business and team.
- Created and implemented new office flow and protocols through coaching and developing.
- Relationship building with doctors, external labs and internal personnel to assist in building and reaching business goals.
- Daily and monthly goal setting to increase profitability.
- Daily Huddle, monthly performance meetings and regular one on ones with team.
- Build and maintain positive patient relationships through excellent patient experiences. (NPS 78%+ since in role)
- Identify and coach on behaviors to increase KPI.
Salon & Spa Manager
Studio M Salon and Spa
07.2015 - 01.2021
- Oversaw all staff including full time employees and contracted employees up to 25+ associates.
- Set up and implemented new scheduling and inventory software.
- Created and published all spa and salon menus, treatment protocols and price listings.
- Organized and implemented trainings for all areas of business.
- Built, developed, and maintained relationships with product vendors as well as local hotels and businesses.
- Responsible for all ordering and inventory including losses.
- Monthly business reviews and goal setting with full time employees through one on ones.
- Increased sales and profitability by 22%.
- Increased client retention through positive client experience as well as new client flow through marketing efforts.
- Assisted owner through Covid shut downs and challenges of business operations.
Education
Winona State University
Winona, MNAesthetician
Salon Professional Academy
Onalaska, WI02-2009
High School Diploma -
Sun Prairie High School
Sun Prairie, WI05-2005
Timeline
Practice Manager
Aspen Dental
02.2021 - Current
Salon & Spa Manager
Studio M Salon and Spa
07.2015 - 01.2021
Winona State University
Aesthetician
Salon Professional Academy
High School Diploma -
Sun Prairie High School