Justine Smith
Harleton,TX
Summary
Everyday when I step on the waitressing floor, or behind the bar, it's personal for me. My guests sit down, and whether they are having a bad day or not, it is my goal to make them have a better day. To be able to put a smile on someone's face, or to make them laugh like they haven't in a very long time, makes me feel like I have a purpose. With over 12 years experience in customer service, I am very passionate about what I do. It is not just about taking orders or making drinks. But making a memorable experience so that my guests trust me, and want to come back for that same experience over and over again.
Overview
13
13
years of professional experience
Work History
Waitress
Outback Steakhouse
05.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Bartender
On The Border
09.2022 - 02.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Bartender
BJ's Restaurant & Brewhouse
07.2020 - 09.2022
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Billing Specialist
Proserve Management
03.2019 - 11.2020
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Posted and adjusted payments from insurance companies.
- Located errors and promptly refiled rejected claims.
- Precisely evaluated and verified benefits and eligibility.
- Identified and resolved patient billing and payment issues.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Communicated with patients for unpaid claims for HMO, PPO and private accounts and delivered friendly follow-up calls for proper payments to contracts.
Waitress
Outback Steakhouse
02.2017 - 12.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Medical Billing Specialist
Diagnostic Clinic Of Longview
03.2014 - 01.2017
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Posted and adjusted payments from insurance companies.
- Located errors and promptly refiled rejected claims.
- Precisely evaluated and verified benefits and eligibility.
- Identified and resolved patient billing and payment issues.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Trained new employees on multiple medical billing programs and data entry software.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Communicated with patients for unpaid claims for HMO, PPO and private accounts and delivered friendly follow-up calls for proper payments to contracts.
- Responded to requests for information from various individuals by providing the medical documents.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Collected payments and applied to patient accounts.
- Filed and updated patient information and medical records.
Bartender
Texas Roadhouse
09.2011 - 06.2013
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
High School Diploma -
New Diana High School
Diana, TX06.2011
Skills
- Bar Operations and Logistics
- Cocktail Service
- Suggestive Selling
- Aloha POS
- Handling Difficult Customers
- Menu Memorization
- Cash Handling and Management
- Medicare and Medicaid Processes
- Information Updates
- Claim Processing
- Time Management
- Multitasking and Organization
- Adjustment Posting
- Records Management
- Client Inquiries
- Medical Terminology
Timeline
Waitress
Outback Steakhouse
05.2024 - Current
Bartender
On The Border
09.2022 - 02.2024
Bartender
BJ's Restaurant & Brewhouse
07.2020 - 09.2022
Billing Specialist
Proserve Management
03.2019 - 11.2020
Waitress
Outback Steakhouse
02.2017 - 12.2019
Medical Billing Specialist
Diagnostic Clinic Of Longview
03.2014 - 01.2017
Bartender
Texas Roadhouse
09.2011 - 06.2013
High School Diploma -
New Diana High School