Summary
Overview
Work History
Education
Skills
Timeline
Generic

Justine Spears

Silver City,NM

Summary

Adept at enhancing customer experiences, I excelled as a Front Desk Receptionist at Aimbridge Hospitality, where my expertise in appointment scheduling and commitment to top-notch customer service significantly boosted visitor satisfaction. My ability to manage time effectively and collaborate with teams ensured a professional and welcoming environment for all.

Personable and highly organized with excellent communication and multitasking abilities. Possesses strong customer service and administrative skills, including managing phone systems and scheduling. Committed to creating welcoming environment and ensuring smooth front desk operations.

Offering excellent communication and organizational abilities, with strong commitment to learning and growing in professional setting. Delivers exceptional customer service and administrative support, including efficient handling of phone systems and scheduling. Ready to use and develop these skills in [Desired Position] role.

Developed strong customer service and administrative skills in fast-paced, client-focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed.

Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

Aimbridge Hospitality
02.2021 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.

Education

Associate of Applied Science - Psychology

Western New Mexico University
Silver City, NM
05-2024

Skills

  • Customer Service
  • Time Management
  • Listening Skills
  • Cash Handling
  • Telephone Etiquette
  • Problem-solving skills
  • Team Collaboration
  • Appointment Scheduling

Timeline

Front Desk Receptionist

Aimbridge Hospitality
02.2021 - Current

Associate of Applied Science - Psychology

Western New Mexico University
Justine Spears