Justine Suders
Orrstown,PA
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
18
18
years of professional experience
Work History
911 Telecommunicator
Cumberland County Public Safety
Carlisle, PA
11.2022 - 05.2023
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Read system maps and caller information, and documented details in system.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Answered calls from automatic routing system and took basic information from callers.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Followed established protocols for professional handling of emergency situations.
- Assisted callers in emergency situations with appropriate information and support.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
Direct Support Professional
Angels On Call Homecare
Shippensburg, Pa
08.2022 - 10.2022
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Direct Care Professional
Faithful At Home Care
Lancaster, PA
07.2017 - 08.2022
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Administered medication as directed by physician.
- Maintained clean, safe and well-organized patient environment.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Assisted disabled clients to support independence and well-being.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Monitored progress and documented patient health status changes to keep care team updated.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Developed rapport to create safe and trusting environment for care.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Followed nutritional plans to prepare optimal meals.
- Helped with home management tasks, meal preparation, grocery shopping and routine cleaning.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Scheduled and accompanied clients to medical appointments.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Remained alert to problems or health issues of clients and competently responded.
- Provided safe mobility support to help patients move around personal and public spaces.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Monitored and assisted residents through individual service plans.
- Ran errands for patients, did shopping, and picked up other necessities.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
Administrative Secretary
Coldsmith Construction Company
Shippensburg, PA
09.2008 - 12.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Kept reception area clean and neat to give visitors positive first impression.
- Produced highly accurate internal and external letters and memoranda.
- Enhanced projects with efficient schedules, coordinated related documents and organized resources to support unique demands.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Received and routed business correspondence to correct departments and staff members.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Direct Care Professional
Caring Matters Home Care - Lancaster
Lancaster, PA
05.2016 - 05.2017
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Helped with home management tasks, meal preparation, grocery shopping and routine cleaning.
- Kept clients engaged in social networks and communities for personal health and growth.
- Evaluated client progress toward established annual and quarterly goals.
- Supervised daily activities and provided assistance to staff.
- Monitored progress and documented patient health status changes to keep care team updated.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Followed nutritional plans to prepare optimal meals.
- Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression.
- Assisted disabled clients to support independence and well-being.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Developed rapport to create safe and trusting environment for care.
- Maintained clean, safe and well-organized patient environment.
- Assisted patients adjusting to hospital procedures using highly structured settings.
- Minimized injuries to staff or patients through support or restraint to control patient movements.
Direct Care Professional
The Arc Of Franklin And Fulton Counties
Chambersburg, PA
02.2015 - 07.2017
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Helped with home management tasks, meal preparation, grocery shopping and routine cleaning.
- Kept clients engaged in social networks and communities for personal health and growth.
- Evaluated client progress toward established annual and quarterly goals.
- Supervised daily activities and provided assistance to staff.
- Monitored progress and documented patient health status changes to keep care team updated.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Followed nutritional plans to prepare optimal meals.
- Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression.
- Assisted disabled clients to support independence and well-being.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Developed rapport to create safe and trusting environment for care.
- Maintained clean, safe and well-organized patient environment.
- Minimized injuries to staff or patients through support or restraint to control patient movements.
Insurance Verification Specialist
Chambersburg Chiropractic
Chambersburg, PA
01.2005 - 04.2008
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Observed strict procedures to protect sensitive patient information, medical records and payment data.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Verified client information by analyzing existing evidence on file.
- Posted payments to accounts and maintained records.
- Obtained payments from patients and scanned identification and insurance cards.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Managed office bookkeeping with insurance billing and patient payments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Collaborated with assistants and Chiropractic doctors to prepare and set up rooms with adequate supplies and equipment.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Education
High School Diploma -
Faith Valley Christian School
Treher Road Fayetteville, Pa. 1722205.2002
Skills
- Multi-Line Telephone Systems
- Confidentiality and Data Protection
- Strong Organizational Skills
- Administrative Arrangements
- Document and File Management
- Office Equipment Operation
- Multitasking and Time Management
- Appointment Coordination
- Database and Client Management Systems
- Document Sorting
- Administrative and Clerical Support
- Customer Support Needs Assessment
- Reception Duties
- Highly Efficient and Productive
- Filing and data archiving
- Client Direct Care
- Household Cleaning
- Ability to Lift
- Patient Assessments
- Behavior Redirection
- Independent Living
- Personal Service
- Safety Behaviors
- Incapacitation Care
- Attentive to People
- Bedside Care
- Client Records Management
- Care Plan Management
- Caring Companionship
- Problem Identification
- Emergency Situations
- Developmental Disabilities
- Ability to Lift Clients
- Withdrawal Symptoms
- Social Perceptiveness
- Grocery Shopping
- Progress Documentation
- Service Documentation
- Meal Planning and Preparation
- Daily Living Skills Instruction
- Personal Care Assistance
- Recreational Activities
- Overseeing Daily Activities
- Household Management
- Menu Preparation
- Charting Medication Administration
- High Blood Pressure Management
- Developing Client Trust
- Client Requirements
- Status Updates
- Laptop and Tablet Operation
- Infection Prevention and Control
- Family Member Training
- Company Guidelines
- Incontinence Care
- Healthy Eating
- Blood Glucose Monitoring
- Patient Rapport
- Personalized Support
- Coaching Patients
- Medical Reminders
- Information Documentation
- Dispatcher Monitoring
- Emergency Medical Dispatching
- Emergency Call Routing
- Emergency Assistance
- Information Intake
- National Crime Information Center (NCIC)
- Customer Satisfaction
- Customer Relationships
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References
Bonnie Stoner - Office Manager at Chambersburg Chiropractor
bonniestoner@comcast.net
717-816-5551
Mary Coldsmith - Owner and Administrator of Coldsmith Construction Company
mary@coldsmithconstruction.com
717-816-2895
Melinda Copeland - Assistant Project Manager of R L Burns Inc.
Joy4lliving@gmail.com
719-648-7758
Connie McKinley - Case Worker of SAMS
cfrmckinley@gmail.com
717-264-7157
Mike Snyder - Cumberland County Public Safety Manager
mrsnyder@cumberlandcountypa.gov
717-243-4121
Eric Harne - Cumberland County Public Safety Telecommunicator III
egharne@cumberlandcountypa.gov
717-243-4121
Quote
Remember, remember, this is now, and now, and now. Live if, feel it, cling to it. I want to become acutely aware of all I’ve taken for granted.
Sylvia Plath
Timeline
911 Telecommunicator
Cumberland County Public Safety
11.2022 - 05.2023
Direct Support Professional
Angels On Call Homecare
08.2022 - 10.2022
Direct Care Professional
Faithful At Home Care
07.2017 - 08.2022
Direct Care Professional
Caring Matters Home Care - Lancaster
05.2016 - 05.2017
Direct Care Professional
The Arc Of Franklin And Fulton Counties
02.2015 - 07.2017
Administrative Secretary
Coldsmith Construction Company
09.2008 - 12.2019
Insurance Verification Specialist
Chambersburg Chiropractic
01.2005 - 04.2008
High School Diploma -
Faith Valley Christian School
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