Justine Tersigni
Canton
Summary
Results-driven and dedicated professional with a demonstrated commitment to fostering positive client relationships, adeptly managing active schedules, and contributing to seamless office operations. Proven track record of successfully navigating complex situations and consistently driving business growth. Possess comprehensive proficiency in diverse point-of-sale systems, eager to leverage strong organizational and time management skills in a dynamic professional setting.
Overview
10
10
years of professional experience
Work History
Bartender
Gervasi Vineyard
04.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Esthetician/Lash Artist
Timeless Aesthetics Beauty Lounge
09.2022 - Current
- Cultivated enduring client relationships by consistently delivering requested services and achieving exceptional results.
- Provided pre- and post-service consultations, ensuring an accurate assessment of clients' needs.
- Managed client schedules and efficiently handled phone inquiries, addressing questions and escalating concerns as needed.
- Demonstrated effective customer service and contributed to revenue growth through adept inventory management.
- Conducted comprehensive consultations with clients to understand desired aesthetics and discuss available lash options.
Esthetician
Brows On Upper 15th
01.2021 - 11.2022
- Implement thorough sanitation and cleaning procedures before,during, and after each service, adhering to COVID-19 safety measures.
- Conduct client consultations before treatment appointments.
- Manage administrative duties, such as checking product inventory,maintaining records, and conducting consultations.
- Provide recommendations for retail products suitable for at-home use.
Event Ambassador/Server Shift Leader
Topgolf
07.2017 - 03.2021
- Collaborate in overseeing event logistics and operations, supervising support staff, coordinating vendor services, and managing volunteers.
- Efficiently organize, coordinate, and execute corporate and social events with a commitment to delivering outstanding customer service.
- Select and procure event decor and materials, ensuring a seamless and visually appealing event experience.
- Strategically upsell high-profit items, including appetizers and cocktails, to optimize sales figures.
Server/Host/Expo
Four Peaks Brewing Company
08.2014 - 07.2017
- Handled reservations and to-go orders through phone communication, addressing inquiries, and accurately estimating wait times.
- Enhanced guest satisfaction by effectively managing information and ensuring efficient service delivery.
- Proficiently operated POS system to place orders, manage bills, and handle complimentary items.
- Provided detailed explanations of menu items and offered appropriate options for customers with food allergy concerns.
- Maintained a clean and organized dining room and work areas by promptly bussing and resetting tables.
Education
State Certification of Esthetics - Esthetics
Aveda Institute Denver
Denver, CO07.2018
Skills
- Exemplary Customer Service: Proven ability to deliver exceptional service, ensuring customer satisfaction and loyalty
- Dynamic Leadership Skills: Adept at guiding teams to achieve goals and fostering a positive work environment
- Strong Organizational Skills: Demonstrate precision in organizing tasks, events, and resources to optimize efficiency
- Effective Time Management: Efficiently prioritize tasks to meet deadlines and maximize productivity
- Proficient Inventory Management: Skilled in maintaining accurate records and managing inventory to meet operational needs
- Expert Complaint Handling: Resolving customer issues promptly and effectively, turning challenges into opportunities for positive experiences
- Diplomatic Conflict Resolution: Capable of addressing and resolving conflicts with a diplomatic and constructive approach
- Digital Skills Proficiency: Possess a range of digital competencies, including [specific skills relevant to the job, eg, data analysis, social media management, etc]
- Clear Verbal Communication: Articulate communicator with the ability to convey information clearly and persuasively
- Flexibility: Adaptability to changing situations and environments, ensuring a versatile and effective approach to tasks and responsibilities
References
- Samantha Lynch- Vice President of Morris Solutions Group
Contact Info: samantha@morrissolutionsgroup.com ; 205.469.8182 ext 3
- Michael Tersigni- Vice President of Tech Trade Global
Contact Info: mtersigni@techtradeglobal.com ; 216.438.3138
- Tricia Hartenfeld
Contract Info: tlhartenfeldRN@gmail.com ; thartenfeld@susd.org ; 480.252.1794
Timeline
Bartender
Gervasi Vineyard
04.2024 - Current
Esthetician/Lash Artist
Timeless Aesthetics Beauty Lounge
09.2022 - Current
Esthetician
Brows On Upper 15th
01.2021 - 11.2022
Event Ambassador/Server Shift Leader
Topgolf
07.2017 - 03.2021
Server/Host/Expo
Four Peaks Brewing Company
08.2014 - 07.2017
State Certification of Esthetics - Esthetics
Aveda Institute Denver
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