Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Justin E. Thomson

King George,VA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

23
23
years of professional experience

Work History

Executive Director

Bickford Assisted Living
Fredericksburg, VA
01.2024 - Current
  • Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
  • Maintained over 93% occupancy and recovered lost referral partners.
  • Recruited and built a fully staffed team.
  • Enhanced resident satisfaction by conducting thorough assessments and creating personalized care plans.
  • Collaborated with interdisciplinary teams for optimal resident care and support.
  • Developed strong relationships with residents and families, ensuring open communication and trust.
  • Streamlined daily operations by implementing efficient processes for staff coordination and resource allocation.
  • Led informative community events to educate potential residents about senior living options and services.
  • Managed budgets, financial reports, and contracts, ensuring fiscal responsibility within the community.
  • Increased occupancy rates by designing targeted marketing campaigns and conducting comprehensive market analyses.

Vice President of Operations

Greenfield Senior Living
07.2017 - 03.2023
  • Operated in 6 States with over 800 employees.
  • Ensured each community achieved either 1-, 2- or 3-year operating license.
  • 75% of all communities maintained 90% occupancy.
  • Employee satisfaction rating by realigning and enforcing policies.
  • Identified issues with production, workforce, and material sourcing and implemented successful solutions.
  • Integrated marketing plans to reach wider audience and push business prospects closer to conversion.
  • Mitigated regulatory risks by overseeing adherence to insurance and safety regulations.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Identified opportunities to improve business process flows and productivity.
  • Set clear goals to monitor targets and offered real-time input on performance and motivation.
  • Prepared annual budgets with controls to prevent overages.
  • Evaluated product development strategies and prepared alternative approaches to goal achievement.
  • Established performance goals for department and outlined processes for achievement.

Area Manager

VF OUTDOOR, INC, Timberland West
01.2004 - Current
  • District - oversee West District ensuring all locations reach company assigned goals.
  • Responsible for each location’s Profit and Loss, Shrinkage and Inventory Control.
  • Developed Marketing Strategies for each location.
  • Hired and trained all positions in marketing, visual and loss prevention standards.
  • Identified and trained Human Resources policies for each location and conducted yearly non-harassment classes for West Coast.
  • Opened new locations in San Diego, Livermore, Orange County, and Seattle.
  • This included overseeing construction of stores, hiring and training of all staff, ensuring operation preparation and final walkthrough with building and fire inspectors.
  • Timberland’s West District contributes over $10,000,000 in revenue.
  • Through my teams’ efforts we have been increasing our revenue each year by 25%
  • During this time, I developed and coached 38 managers who were promoted from within company, conducted quarterly meetings as well as multiple annual meetings with focus on communication, best practices, development strategies, and networking strategies.
  • Responsible for development of New Hire Training Manual in 2010 for all new hires, which is still in use today.
  • Partnering with Company Marketing, Loss Prevention, Human Resources, Payroll and Store
  • Operations, we have been able to turn around underperforming locations, create pathways for team members, and ensure store location success. Each time we have exceeded company expectations for operational excellence.

MORTGAGE PROCESSING ASSISTANT

ALAMO COAST MORTGAGE COMPANY
01.2002 - 01.2004
  • Responsible for the initial set up of loan applications
  • This required the coordination and collection of information to process ordering of credit reports, title insurance and appraisals
  • This would be passed on to the lender to expedite the mortgage process.

UNITED STATES COAST GUARD, Coast Guard Small Boat Station
01.2001 - 01.2002
  • Services included fishing regulation, search and rescue and evacuation training
  • Closely worked with Station New Orleans functioned under Homeland Security.

Education

Some College (No Degree) -

Austin Community College
Austin, TX

Skills

  • Performance Optimization Strategies
  • Business Administration
  • Policy and Procedure Development
  • Public Speaking
  • Profit and Loss
  • Leadership Training
  • Staff Training
  • Coaching and Mentoring

Accomplishments

  • 2020 - 2023; Stabilized and led Greenfield Senior Living through 3 years of a Global Pandemic. Flawless on State citations while ensuring the safety of the residents and employees.
  • 2017 - 2023, Named top Senior Living Communities in Shenandoah County 6 years consecutively.
  • 2017 Manged the opening of a standalone memory care community. Completed the Grand Opening with 10 admissions.
  • 2011 Store Manager of the Year; awards included overall highest audit 100%, highest comp dollar over goal, highest average per dollar, highest units per transaction, and highest shopper yield.
  • 2010 Store Manager of the Year; awards included highest overall audit at 100%, highest comp dollar over goal, highest average dollar per sale, highest units per transaction, and highest shopper yield.
  • Joined the Strategic Committee in 2009 with a focus on improving company’s policies and procedures.
  • Since 2004 I have served over 480 hours of community service including low funded elementary schools, wildlife education rehabilitation center, springs preserve, Lake Meade Park cleaning, multiple state parks, and homeless shelters.

Timeline

Executive Director

Bickford Assisted Living
01.2024 - Current

Vice President of Operations

Greenfield Senior Living
07.2017 - 03.2023

Area Manager

VF OUTDOOR, INC, Timberland West
01.2004 - Current

MORTGAGE PROCESSING ASSISTANT

ALAMO COAST MORTGAGE COMPANY
01.2002 - 01.2004

UNITED STATES COAST GUARD, Coast Guard Small Boat Station
01.2001 - 01.2002

Some College (No Degree) -

Austin Community College

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Justin E. Thomson