Justine Tufford (Elenbaas)
Montrose
Summary
Dynamic HR leader and Client Relations Manager with over 10 years of experience in driving organizational development, enhancing employee engagement, and achieving operational excellence. Expertise in balancing strategic vision with hands-on HR generalist functions, including payroll, benefits administration, compliance, and performance management. Recognized for fostering strong cross-functional relationships and coaching teams to achieve growth while aligning HR initiatives with company culture and long-term objectives. Committed to cultivating inclusive environments that empower individuals to thrive and drive business success.
Overview
16
16
years of professional experience
Work History
Client Relations Manager / Acting Associate Regional Vice President
Vensure Employer Services
02.2024 - Current
- Partnered with executive leadership to develop and execute strategic HR initiatives aligned with corporate goals.
- Lead cross-functional collaboration and monthly leadership meetings to identify organizational needs and drive solutions.
- Provided coaching and guidance on employee relations, workplace concerns, and performance improvement.
- Oversee payroll processing, benefits administration, and compliance with FMLA, COBRA, OSHA, and ADA regulations.
- Managed annual performance evaluation process and contributed to compensation planning and bonus structures.
- Facilitated onboarding, training, and 30/60/90-day development plans for new hires.
- Created and delivered team-building exercises and training sessions.
- Maintained HR budget and ensured timely reporting for ACA, and other regulatory requirements.
Senior Client Relations Specialist
Vensure Employer Services
06.2023 - 02.2024
- Served as primary liaison for clients, ensuring smooth HR operations and compliance across payroll, benefits, and employee relations.
- Supported open enrollment, 401K administration, and coordination with third-party benefit providers.
- Developed and refined policies, procedures, and employee handbooks to reflect company culture and legal standards.
- Championed employee development programs and partnered with leaders to identify training needs.
Store Manager / Assistant Manager
Tommy Hilfiger Company Store
01.2010 - 01.2019
- Directed daily operations, team leadership, and customer engagement strategies.
- Mentored staff in performance improvement, goal setting, and career development.
- Managed scheduling, payroll, and compliance with company policies and labor laws.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Associate Degree - General Studies
Charles Stewart Mott Community College
High School Diploma - undefined
Clio Area High School
undefined
Skills
- HR Strategy & Organizational Development
- Payroll & Benefits Administration (Payroll Processing/Approving, 401K, Medical, Dental, Vision)
- Compliance: FMLA, COBRA, Workers Comp, ADA, E-Verify
- Proficient in Prism, Workday and Agile
- Employee Relations & Coaching
- Performance Management & Compensation Planning
- Recruiting, Onboarding & Training Facilitation
- Microsoft Office Suite (Excel, Word, PowerPoint), PDF Forms
- Policy Writing & Handbook Management
- CRM software
- Report creation
Timeline
Client Relations Manager / Acting Associate Regional Vice President
Vensure Employer Services
02.2024 - Current
Senior Client Relations Specialist
Vensure Employer Services
06.2023 - 02.2024
Store Manager / Assistant Manager
Tommy Hilfiger Company Store
01.2010 - 01.2019
High School Diploma - undefined
Clio Area High School
undefined
Associate Degree - General Studies
Charles Stewart Mott Community College