Justine Valino

• Improved interdepartmental communication by establishing clear channels for information sharing within the organization's workflows.
• Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.
• Reduced error rates with diligent monitoring of workflow processes and timely resolution of issues.
• Facilitated seamless transitions during periods of organizational change by developing detailed workflow documentation and training materials.
• Reviewed daily summary logs as required according to GDP standards.

• Achieved quality assurance operational objectives by preparing and implementing production, productivity and customer-service standards.
• Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
• Confirmed correct calibration while scheduling routine, preventive and reparative maintenance to maintain production workflows and achieve production output benchmarks.
• Tracked supply, equipment and product inventory quantities to maintain necessary levels.
• Coordinated incoming and outgoing shipments to maintain schedules.
• Improved system reliability through proactive monitoring of hardware health status, updating assays before failure could occur.

• Organized and updated account databases of over 20 clients, ensuring team members had access to current and accurate information.
• Maintained detailed records of account activities, ensuring accurate invoicing and budget tracking processes were in place.
• Enhanced client satisfaction by effectively managing multiple projects and ensuring timely delivery.
• Updated internal databases with account information to maintain concise, clear records.
• Liaised with internal teams to facilitate proper pre-and post-sales service.
• Escalated issues to appropriate channels as necessary.
• Facilitated weekly status reports, project documentation and client billing.

• Successfully launched digital versions of print publications expanding reach into new markets and increasing overall revenue.
• Contributed to successful product launches by diligently managing timelines and deliverables for regulatory filings.
• Ensured timely reporting of adverse events or incidents related to products under regulatory oversight while maintaining strict adherence to established protocols and procedures.
• Formatted in Microsoft Word and PDF to prepare documents and proposals for review or final submission for over 115 clients assuring that all documents are in compliance with FDA standards.
• Leveraged advanced Microsoft Word functions to create solicitation-specific templates and format response documents
• Participated in meetings and conference calls to gather and communicate document layout and production process information and represent production function.
• Worked within multilevel approval structures to maintain quality standards for work.

• Build lasting customer relationships in efforts to give superior customer service.
• Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Optimized store displays and appearance via strategic merchandising.

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

• Manage all send sale orders in communication with clients and other stores to fulfill client requests by phone and email sale communication. My responsibilities include presentably packaging, processing and sending it off to our clients. I am responsible for keeping client information safe as well as informing clients of their order status.
• Assist in hands on projects such as maintaining appealing store visuals, capturing the essence of Tory Burch on wall displays and table presentations.
• Oversaw inventory management processes for office supplies, reducing costs by eliminating unnecessary purchases.
• Responsible for the productivity of back-of-house procedures including the fulfillment of sales stock checks in a timely manner while offering additional and relatable product options for the customer to widen their selections.