Justine Vargo
Akron,OH
Summary
Patient and Customer care is at the forefront of every career path I have chosen. My objective is to provide patient/customer care in a friendly upbeat work environment. Strong knowledge as well as experience has helped me thrive in this field.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Pioneer Physicians Network Inc.
Akron, OH
10.2022 - Current
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Verified insurance coverage for appointments and collected co-payments as required.
- Answered phones promptly and directed calls appropriately.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Greeted and checked in patients, updating patient information in computer system.
- Entered insurance, demographics and health history into patient database.
- Ordered and maintained supply inventory for medical office.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Performed data entry tasks related to billing and collections procedures.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Bank Teller
Huntington National Bank
Akron, OH
11.2021 - 10.2022
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Composed, typed and mailed statements and correspondence related to discrepancies and outstanding unpaid debts.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
Orthodontic Assistant
Haas Orthodontics Arts
Akron , OH
02.2020 - 11.2021
- Exposed dental diagnostic x-rays.
- Ensured compliance with all health and safety regulations within the orthodontic office.
- Took dental x-rays and impressions of patients' teeth as directed by orthodontist.
- Maintained patient comfort during dental procedures.
- Assisted orthodontist in selecting, preparing, and placing orthodontic appliances.
- Supported administrative tasks such as filing documents, updating medical records.
- Selected and prepared tools used for procedures by sanitizing and arranging.
- Scheduled appointments for patients based on availability of doctors' time slots.
- Supported office administrative tasks such as answering phones and filing patient documents.
- Sterilized and disinfected instruments and equipment after each patient use.
- Performed minor orthodontic procedures such as suture removal and rubber dam placement.
- Maintained confidentiality of patient information at all times according to HIPAA regulations.
Dental Receptionist/Assistant
Dr. Marino and Associates
Cuyahoga Falls, OH
11.2018 - 02.2020
- Assisted in the maintenance of dental equipment and supplies inventory.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Collected payments from patients in accordance with established policies and procedures.
- Arranged documents for insurance claims.
- Communicated with patients with compassion while keeping medical information private.
- Ordered and maintained supply inventory for medical office.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Processed referrals to specialists when required by the dentist.
- Took customer payments and billed insurance companies for remaining balance.
- Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
- Provided assistance to dentists during dental treatments and procedures as needed.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
Education
Associate of Arts - Dental Assisting
Stark State College
Canton, OH01-2018
Skills
- Medical office administration
- Billing support
- Medical office procedures
- Medical records management
- Paperwork coordination
- Documentation
- Appointment scheduling
- Patient scheduling
- Insurance claims
- Payment collection
- Reminder calls
- Microsoft office
- Insurance verification
- HIPAA compliance
- Patient reception management
- Co-payment collection
- Electronic medical records
- Medical terminology
- Referral verification
- Telephone etiquette
Timeline
Medical Receptionist
Pioneer Physicians Network Inc.
10.2022 - Current
Bank Teller
Huntington National Bank
11.2021 - 10.2022
Orthodontic Assistant
Haas Orthodontics Arts
02.2020 - 11.2021
Dental Receptionist/Assistant
Dr. Marino and Associates
11.2018 - 02.2020
Associate of Arts - Dental Assisting
Stark State College
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