Summary
Overview
Work History
Education
Skills
Timeline
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Justine Villanueva

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Finance Manager

DCH Oxnard Of Honda
10.2022 - 03.2023
  • Trained new and existing staff members in various financial procedures to prepare for job requirements.
  • Prepared monthly reconciliation of schedules and took corrective actions on deviations.
  • Performed banking, business administration and financial tasks

Customer Relations Manager

DCH Gardena Honda
09.2018 - 10.2022
  • Implement, maintain, and review payroll processing systems to ensure timely and accurate processing of payroll transactions including salaries, benefits, garnishments, taxes, and other deductions
  • Managing a talent acquisition process which includes recruitment, interviewing, and hiring of qualified job applicants; routine collaboration with departmental managers to understand skills and competencies required for openings


  • Leadership over vendors, building maintenance, and dealership maintenance projects
  • Assist/Coordinate billing matters and work-related events
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Created customer support strategies to increase customer retention.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Created activities and engagements to enhance customer experience, knowledge and patronage.
  • Organized daily workflow and assessed appropriate staffing to provide optimal service.

Executive Assistant

DCH Gardena Honda
01.2014 - 01.2018


  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Created and managed office systems to efficiently deal with documentation.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Led staff and vendors in providing high level of service for owner and guests.

Education

Associates Degree -

Cerritos College

Skills

  • Effective verbal and written communication skills including the ability to communicate with outside vendors
  • Proficiency in the ability to quickly learn company systems and everyday functions
  • Knowledge of a broad range of human resource strategies and practices, including compensation, performance management
  • Safety, hiring and employee relations; able to apply these strategies and practices in compliance with employment
  • Regulations
  • Strong analytical and problem-solving skills
  • Excellent interpersonal, negotiation, and conflict resolution skills
  • Organization skills with the ability to prioritize work; exercise independent judgment without harming the quality of work
  • High proficiency in Microsoft Word, Excel, PowerPoint, Office 365, Adobe, and similar application software
  • Languages
  • English

Timeline

Finance Manager

DCH Oxnard Of Honda
10.2022 - 03.2023

Customer Relations Manager

DCH Gardena Honda
09.2018 - 10.2022

Executive Assistant

DCH Gardena Honda
01.2014 - 01.2018

Associates Degree -

Cerritos College

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Justine Villanueva