JUSTINE WATKINS
Annapolis,MD
Summary
Dynamic and results-driven professional with extensive experience in office administration and customer service, notably at Anne Arundel Urology. Excelled in streamlining operations, enhancing document management, and fostering client relations. Skilled in Microsoft Word and effective verbal communication, Significantly contributed to improving workflow efficiency and customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Anne Arundel Urology
05.2023 - 06.2024
- Experienced Administrative Assistant for Anne Arundel Urology five locations. Managed the practice budget, communicated with staff and providers. Responsible for maintaining effective workflows, maintaining physical and digital credentialing records for providers, clinics and surgery centers.
- Organized over 100 company documents into updated filing system and updated office policies as needed. Verified physicians and practice licenses. Verified that the practice is fully compliant with all state and federal regulations at all times. Monitored licenses and credential expiration dates and advise staff members of required “renew by” dates.
- Assisted with the design, negotiation and placement of billboards, traditional media ads on tv, social media and emails. Helped produce a brand style guide that best captures the practice mission.
Legal Administrative Assistant
CDeeds LLC
10.2022 - 05.2023
- Supported multiple attorneys simultaneously by efficiently prioritizing tasks according to urgency or deadline requirements.
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Facilitated clear communication between clients and attorneys by acting as a liaison to ensure all parties were informed of updates or changes.
- Prepared 15 drafts of forms, letters and agreements for legal staff use daily.
Office Assistant
Luminis Health
01.2022 - 10.2022
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Managed and sorted through approximately 30 incoming calls, emails and faxes per day.
Patient Care Assistant (Mother/Baby Unit)
Luminis Health
11.2020 - 07.2021
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support upon effective managing over 30 emails per day.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
Customer Service Specialist
The Home Depot
04.2015 - 07.2021
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer's needs.
- Managed high call volume, over 50 calls daily while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Reauthorization Specialist
Dynasplint Systems, Inc.
12.2019 - 01.2021
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution which resulted in a 10% increase in customer positive surveys.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Education
Bachelor of Science - Criminal Justice
University of Baltimore
Baltimore, MD08.2026
Associate of Applied Science - Paralegal Studies
Anne Arundel Community College
Arnold, MD08.2024
GED -
Anne Arundel Community College
Arnold, MD10.2019
Skills
- Administrative Support
- Time Management
- Customer and client relations
- Computer Proficiency
- Critical Thinking
- Documentation and Recordkeeping
- Verbal Communication
- Deadline-oriented
- Relationship Building
Certification
- Licensed Notary Public - December 2022
Reading, Researching Cold Cases, Hiking, Painting
Reading is an enjoyable hobby for me to continuously enhance my critical thinking, memory and interpretation.
Cold Cases are my favorite to look at an research. The problem solving of it is intriguing and the potential possibility to bring closure to old cases.
Hiking is a therapeutic task I like to do. Life is so busy with working full time and being in school full time. Hiking is a relaxing and cost effective remedy to stay healthy, calm and active.
Painting is way for me to express my creativity and to de-stress. Its an enjoyable hobby that I try to indulge in any chance I get.
Timeline
Administrative Assistant
Anne Arundel Urology
05.2023 - 06.2024
Legal Administrative Assistant
CDeeds LLC
10.2022 - 05.2023
Office Assistant
Luminis Health
01.2022 - 10.2022
Patient Care Assistant (Mother/Baby Unit)
Luminis Health
11.2020 - 07.2021
Reauthorization Specialist
Dynasplint Systems, Inc.
12.2019 - 01.2021
Customer Service Specialist
The Home Depot
04.2015 - 07.2021
Bachelor of Science - Criminal Justice
University of Baltimore
Associate of Applied Science - Paralegal Studies
Anne Arundel Community College
GED -
Anne Arundel Community College
Similar Profiles
Markeia ParkerMarkeia Parker
Senior Call Center Representative at Anne Arundel UrologySenior Call Center Representative at Anne Arundel Urology
Skylar CollinsSkylar Collins
Certified Medical Assistant at Anne Arundel UrologyCertified Medical Assistant at Anne Arundel Urology
EBONIE JOHNSONEBONIE JOHNSON
Patient Financial Services at Anne Arundel UrologyPatient Financial Services at Anne Arundel Urology
ANTHONY DREW RAMEYANTHONY DREW RAMEY
ADJUNCT FACULTY at College of Distance Education and Training (CDET)ADJUNCT FACULTY at College of Distance Education and Training (CDET)
Bella BlackburnBella Blackburn
Administrative Assistant/Insurance Billing at Chestertown Physical TherapyAdministrative Assistant/Insurance Billing at Chestertown Physical Therapy