Justine E. Wealtch
San Jose
Summary
Adaptable, high-energy professional with over 36 years of responsible military, state government, corporate and transportation experience which includes performing a variety of human resources, customer service, operational and administrative management duties. Strong organizational abilities combined with excellent interpersonal, oral, and written communication and leadership skills that allow me to collaborate effectively with diverse individuals at all levels. Experience in completing reference checks, preliminary phone interviews, job advertisement preparation, and recruitment. Highly skilled in performing human resource functions for personnel matters impacting business decisions. Proven record of maintaining department’s data integrity. Possess cheerful outlook, strong organizational skills, diligence, and accuracy.
Overview
16
16
years of professional experience
Work History
Rail Operations Controller
Dallas Area Rapid Transit
01.2017 - 01.2025
- Supervised and controlled train and streetcar movement on the mainline. Supervised/Controlled interlockings, traction power substations, tunnel ventilation systems, and facility related alarms via the Supervisor Control and Data Acquisition System (SCADA). Responded to Track Electrification Systems issues on train and streetcar alignments. Updated Operating Clearances distributed to LRT Operators at the beginning of each business day. Enforced all approved Standard Operating Rules and Procedures. Approved, monitored, and coordinated all maintenance activities along the right-of-way. Generated email/text notifications when service delays occur to keep management abreast of the situation. Notified senior management of rail related incidents/accidents, service delays, unusual occurrences and serves as a liaison with public safety agencies during emergency situations. Sent passengers audio/visual (PAVMB) messages to stations when customer service is disrupted, and an Operations Communications Liaison is not present. Manages four different systems on the right-of-way (Automatic Block Signal (ABS), Cab Signal Territory (CST), Line-of-Sight and Streetcar). Overseen and directed the activities of Transportation and Maintenance personnel during incidents, accidents, and other abnormal conditions. Assisted with investigations into safety related incidents, and train of new Rail Controllers. Directs the troubleshooting of defective equipment and coordinates the replacement of LRVs with Yard Control and Fleet Maintenance. Coordinated all activities during emergency conditions including dispatching assistance from the necessary DART departments and emergency response agencies. Notified DART Police, local police, fire department(s), towing services, and other agencies when the train Control Center require specific assistance. Analyzed computer generated information in conjunction with other system information for anticipating changes in system operation requirements. Maintained a Daily Summary of Rail Operations, Record of Train Movement, and associated reports. Performed various duties in the absence of the Chief Rail Operations Controller. Performed other duties as assigned.
Train Operator/Customer Service
Dallas Area Rapid Transit
02.2012 - 01.2017
- Safely operated light rail vehicles in revenue and non-revenue service in accordance with established operating rules/procedures, and published schedules. Communicated with Control Center via a two-way radio system, in accordance with DART practices and policy. Made all required station stops and customer service announcements and aided customers as required. Performed basic light rail vehicle troubleshooting activities under the direction and guidance of the Train Control Center (TCC) or Yard Control (YC). Manually operated switches on the mainline and in the yard under the direction and guidance of TCC or Yard Control. Provided flagging protection for personnel working on or about the right-of-way. Prepared written reports as required and performed other duties as assigned.
Operations Manager/HR Specialist
Kent Security
04.2011 - 07.2011
- Recruited, screened, and ranked candidates by reviewing and evaluating applications and resumes for vacant positions. Interviewed applicants and employers on character and work/personal history of applicant. Reviewed applications to determine if minimum qualifications were met by the applicant, which included Texas Commission on Law Enforcement licensing requirements. Conducted drug and background screenings for all prospective hires. Processed new hire paperwork including I-9 documents, employee information, policy and procedure manuals, and other communications. Maintained confidential personnel, medical and employee compensation records. Established work schedules, prepared payroll, and budgets, and in charge of procurements for employees. Supervised a staff of 10-line supervisors who monitored the subordinate staff assigned to various city municipalities, a Human Resource Specialist, and a Compliance Officer. Investigated incidents and recommended improvements to site supervisors. Dealt directly with clients’ face to face, telephone and email and responded promptly to inquiries and complaints. Assisted with processing renewal commissioned applications for newly hired and current guards by assisting completing the proper application and making sure that all necessary documents and fees for the commissioned licenses were submitted to the proper agency. Reviewed and conducted disciplinary actions, made recommendations, and processed terminations when necessary. Performed other duties as assigned.
HR Administrator
Mercer
11.2008 - 02.2011
- Processed routine participant information to ensure timely and accurate information is available on file and/or in HRIS. Dealt directly with participants by telephone and email daily and responded promptly to and resolved complaints. Communicated all necessary information and/or correspondence to appropriate parties regarding participant and/or dependent benefit information, status changes, and any other pertinent information. Processed new retiree paperwork which included I-9 documents, beneficiary information, and other communications. Maintained confidential files and prepared materials for client, which including benefits materials and various forms. Sorted, scanned, and processed defined and health benefits documents for participants of a major organization. Compiled information to prepare correspondence, email, faxes, itineraries, meeting agendas, and weekly/monthly reports. Routed documents for signatures as needed. Performed other duties as assigned.
- Core staff (Contracted to)
Education
Master of Business Administration - Human Resources
12.2010
Bachelor of Professional Studies - Administration
12.2007
Certificate - Organizational Leadership
12.2007
Skills
- Attention to detail
- Creative problem-solving
- Customer focus
- Interpersonal skills
- Oral and written communication
- Organizational insight
- Team collaboration
- Stress resilience
- Cross-department coordination
- Analytical skills
- Self-management
- Leadership
- Operational efficiency
- Logistics management
- Forecasting
- Cost reduction
Timeline
Rail Operations Controller
Dallas Area Rapid Transit
01.2017 - 01.2025
Train Operator/Customer Service
Dallas Area Rapid Transit
02.2012 - 01.2017
Operations Manager/HR Specialist
Kent Security
04.2011 - 07.2011
HR Administrator
Mercer
11.2008 - 02.2011
Bachelor of Professional Studies - Administration
Certificate - Organizational Leadership
Master of Business Administration - Human Resources
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