Justine Wittkop
Kershaw,SC
Summary
Licensed Master Esthetician certified in medical grade procedures. Experience includes laser, micro-needling, peels, acne treatments and more. Organized Esthetician proficient in computer spa programs, product sales, and customer appointment set-up. Sales-focused, customer-oriented. Expertise in marketing and promotional events.
Overview
5
5
years of professional experience
Work History
Medical Esthetician/Assistant Spa Manager
Esthetique Medical Spa
01.2018 - 05.2020
- Practice the highest level of safety and sanitation including proper handling and disposal of medical waste, blood and bodily fluids, and potentially dangerous tools and equipment.
- Establish and maintain genuine lasting relationships amongst the community, clients, vendors, etc.
- Simultaneously manage a full time clientele while operating a fully functioning spa.
- Resolve complex customer concerns by identifying and understanding the source of the customer's issue and resolving it in timely manner.
- Anticipate customer's needs and be prepared with a solution whenever possible.
- Keep records for production, inventory, income and expenses.
- Keep up-to-date on all safety regulations affecting business operations.
- Create marketing and advertising strategies through social media, website exposure and online search engines to increase growth and generate revenue.
- Plan and hold public promotional events.
- Strengthened relationships with vendors leading to better deals on product purchases while maintaining high-quality offerings for clients.
- Contributed to increased revenue by upselling additional products or services during client consultations when appropriate.
- Enhanced clinic reputation for excellence in skincare by staying updated on the latest industry trends and techniques.
- Participated in continuing education courses to maintain licensure requirements and stay current on advancements within the aesthetic industry.
- Reduced client recovery time with meticulous aftercare guidance that minimized potential complications postprocedure.
- Maintained detailed records of all performed treatments, aiding in accurate follow-up appointments and tracking progress over time.
- Provided exceptional customer service by addressing client concerns promptly and professionally, fostering a positive experience.
- Collaborated with medical professionals to develop comprehensive treatment plans for patients with complex skin issues.
- Educated patients on treatment options.
- Explained benefits of skin care products to clients.
- Handled busy schedules and stayed on top of key deadlines.
- Created repeat business by developing long-term relationships with regular customers.
- Organized special events such as holiday promotions or group bookings, ensuring smooth operations during high-traffic periods.
- Collaborated with the Spa Manager to develop new treatments and services, keeping offerings fresh and competitive.
- Worked closely with other departments within the facility to ensure seamless coordination of guest experiences from arrival through departure.
- Assisted in developing a comprehensive budget plan for the spa, helping drive financial success and sustainability.
- Led spa tours for new members to familiarize guests with services provided.
- Maintained front desk workstation by keeping it clean and organized.
- Utilized promotions, print and digital marketing to attract new clients.
- Recorded product sales into spa's weekly income report.
- Greeted spa guests warmly to create positive first impression of establishment.
- Recommended spa treatments and services, boosting sales and bringing in new clientele.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
Lead Medical Esthetician
Laser Lounge
01.2015 - 11.2017
- Managed inventory levels efficiently, reducing waste while ensuring ample stock availability for necessary treatments.
- Contributed towards increasing clinic''s online presence through consistent social media activity showcasing treatments and results.
- Evaluated patient needs and determined appropriate treatment plans to address their specific concerns.
- Enhanced patient satisfaction by providing customized skincare treatments and personalized recommendations.
- Implemented targeted marketing campaigns that increased new client acquisition rates significantly.
- Streamlined appointment scheduling processes, resulting in increased efficiency and reduced wait times for patients.
- Stayed abreast of industry trends to provide patients with the most up-to-date treatment options available.
- Consulted with clients to determine their aesthetic goals, then devised appropriate treatment strategies accordingly.
- Increased clinic revenue through upselling high-quality skincare products and additional services.
- Maintained a sterile work environment, adhering to strict sanitation protocols for patient safety.
- Boosted patient retention rates by fostering strong relationships built on trust and communication.
- Handled busy schedules and stayed on top of key deadlines.
- Created repeat business by developing long-term relationships with regular customers.
- Performed consultations for patients before scheduling treatments.
- Resolved customer complaints and facilitated conflict resolutions.
Education
Esthetics
Washington Laser Insitution
Renton,WA12.2015
Skills
- Patient Education Abilities
- Radiofrequency skin tightening
- Cryotherapy treatments
- Acne Treatment Expertise
- Hydrafacial Treatments
- Medical Spa Operations
- Chemical Peel Expertise
- Body Contouring Procedures
- Retail Sales
- Social Media Marketing
- Sales expertise
- Product Promotions
- Multitasking Abilities
Timeline
Medical Esthetician/Assistant Spa Manager
Esthetique Medical Spa
01.2018 - 05.2020
Lead Medical Esthetician
Laser Lounge
01.2015 - 11.2017
Esthetics
Washington Laser Insitution
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