Justine Woodley
New York
Summary
Business Transformation Executive with over 20 years of experience delivering global organizational and digital programs with over $1bn of value built. Led a multi-year global transformation program for Marsh McLennan that delivered $265M in benefits, and served as Product Owner for a product with 70,000 users at JPMorgan. Systems thinker committed to improving the experience of clients and colleagues. People-centric leader with an observable commitment to building high-performance teams through development opportunities. International, multicultural experience living and working in the US, UK, and India – US, UK, and NZ citizenship. MBA in Management and Innovation, on a path to a PhD in Business Psychology with a specialization in leadership and AI. Certified PMI PMP, ACP, Six Sigma, CCMP. NYU-Certified coach working pro bono for women entrepreneurs since 2013. Cherie Blair Foundation Mentor.
Overview
23
23
years of professional experience
1
1
Certification
Work History
MD, Business Process
Fragomen LLP
, New York
02.2024 - Current
- Built and led a global team of 80 Fragomen and Accenture business process, data management, and client onboarding professionals, leveraging Celonis, Informatica, and ER Studio for AI integration work.
- Developed a transformation strategy with a projected five-year firm value of $635 million, streamlining the Lead to Cash workflow.
- Performed maturity and capability assessments targeting significant cost reductions in UK, India, and Malaysia shared service centers.
- Improved scalability of three Fragomen SaaS products by reengineering client servicing.
- Achieved 20% efficiency improvement in US Client Onboarding expansion.
- Implemented operational model adjustments targeting a 15% reduction in cost-to-serve in low-margin offices.
- Facilitated M&A strategy execution across European and US markets.
MD, Global Head of Change / NA Transformation
Marsh McLennan
, New York
09.2021 - 01.2024
- Stood up and led a global transformation and change management team, and delivered on budgeted business case benefits of $265 million for digital and people programs across four strategic pillars: segregation of duties, centralization, strategic automation/digital initiatives, and data.
- Owned business engagement strategy for the US Executive Committee, Business Leader and Business Community populations.
- Executed a 30-country deployment strategy for a new digital product.
- Innovated on digital playbooks of online resources, communication strategy, and learning design in multiple languages across the globe.
- Led a cost rationalization that reduced the transformation team's annual labor expense by an $8M run rate.
ED, Operations, Transformation Strategy and Execution
JP Morgan Chase
, New York
01.2007 - 04.2021
- Commercial Bank | Designed the transformation strategy for Commercial Bank to deliver an end-to-end product/people/process multi-year transformation in three pillars: Client UI/UX, Service Technology Optimization and Service Organization. Partnered with C-Suite, Exec Committee and senior cross-functional partners to deliver Transformation agenda.
- Investment Bank | Stood up and led team of 30 Project Managers, Product Managers, AI/Data engineers and Learning/Comms professionals to support an Investment Bank operation in 20 global locations.
- Innovation Hub | Incubation with the Innovation Hub engineers on a prototype to accelerate evolution of pitching to clients. Automation of 20% of the Business Research universe (100k hours annually) through robotics, NLP and AI. Product ownership of the Firm’s cross-business proprietary solutions in MSOffice (70k users).
- Operations | Responsible for the NA Operations teams of 80 FTEs providing research and marketing support.
- Global Service Centers | Integrated outsourced teams in India (2007) and Bear Stearns teams (2008) to become part of the global in-house teams requiring organizational development, process redesign and technology consolidation.
- Data Management | Led data management team in support of investment bank digital products. Migration of legacy data to golden source universe so that on-prem servers could be migrated to cloud architecture.
Director, BPO Consulting & Client Management
Williams Lea/OfficeTiger
03.2002 - 12.2006
- US and UK 2004-2006 | Strategic BPO consulting and in-house management for clients such as Goldman Sachs, Morgan Stanley, Pfizer, Barclays Capital and Bear Stearns, Bank of America Securities, HSBC, Société Générale. $20m P&L oversight and a team of 150 distributed service center staff. Responsible for senior client relationships and cross-functional relationship management with client, HR, technology, recruiting. Managed due diligence and team merger/takeover process at Pfizer, Goldman Sachs, Deutsche Bank and Bear Stearns including comms, staff selection/grandfathering, process and SLA/MIS creation, operations and finance teams.
- India 2002-2004 | Built client teams for McKinsey, BCG, KPMG, Merrill and RRD at the Chennai, India location. Reported to Co-CEOs (NY and Chennai) and COO (Chennai). Implemented hyper-growth expansion plan for the division from $1m to $6m revenue in 18 months. Promoted to lead financial print division responsible for 300 FTEs and mentoring/developing a 30 FTE management team, including standing up and leading the team for RR Donnelley who acquired OfficeTiger for $300m in 2006.
Education
Ph.D. - Business (I/O) Psychology
The Chicago School
12-2026
MBA - Management, Innovation, Marketing
NYU Stern School of Business
New York06-2011
Skills
- Digital & organizational transformation
- Strategic planning and development
- Project management and execution
- Coaching and mentoring
- Business psychology and change
- Stakeholder engagement
- Innovation management
- Customer experience design
- Data-driven insight and foresight
- Budgeting & financial oversight
Certification
- AI Strategies for Business Transformation | Northwestern Kellogg School of Management
- NYU-SCPS Certified Executive Coach
- PMP Project Management Professional (PMP)
- Agile Certified Practitioner (ACP)
- Certified Change Management Professional (CCMP)
- SixSigma Greenbelt
Timeline
MD, Business Process
Fragomen LLP
02.2024 - Current
MD, Global Head of Change / NA Transformation
Marsh McLennan
09.2021 - 01.2024
ED, Operations, Transformation Strategy and Execution
JP Morgan Chase
01.2007 - 04.2021
Director, BPO Consulting & Client Management
Williams Lea/OfficeTiger
03.2002 - 12.2006
Ph.D. - Business (I/O) Psychology
The Chicago School
MBA - Management, Innovation, Marketing
NYU Stern School of Business
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