Justine Wright
Ellenwood,Ga
Summary
Focused and personable professional offering experience on managing key accounts to promote client retention. Skilled in expanding territory and monitoring trends to drive sales. Motivated and adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines, organized and dedicated to streamlining procedures. Dedicated team player with upbeat, positive attitude and proven skill in establishing rapport overall. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Client Account Coordinator
Inizio
03.2022 - Current
- Collaborate With Operations, Client Account Team And It To Develop Project-Specific Plans That Support The Implementation And Maintenance Of Program Requirements
- Serve As The Point Of Contact For All Field-Based Inquiries And Ensure That Queries Are Addressed And Effectively Followed Up
- Manage The Operations-Based Onboarding Process For All New Hires, Including It Requirements, Updating Rosters, Providing Systems Access, And Liaising With Other Functions To Ensure Everything Is Prepared For The Induction Of The New Hire
- Provide Support To All Field-Based Employees With Any Logistical Inquiries, Including Systems, Operations, Travel Arrangements, Hotel Accommodations, Meeting Room Booking, And Ground Transportation
- Create And Maintain Weekly, Monthly, And Annual Project-Specific Activity Reports
- Maintain All Project-Related Databases And Rosters, As Well As Team Checklists And Chargeable Checklists
- Manage All Project-Specific Material Within The Company's Sharepoint System And Liaise With The Client Account And Operations Team When Changes Occur
- Attend Weekly Status Meetings And Web Conferences, Produce Meeting Minutes, And Follow Up On Action Plans
- Assist The Operations, Client Account, And It Team With The Creation And Maintenance Of Client Requested Capabilities, System Requirements, Reports, And Client-Produced Data Feeds
- Provide Administrative Support To The Compliance Function Required For Sampling Accountability Management
- Order Business Cards, Name Badges, And Other Tools Required For Field-Based Positions
- Organize And Handle Shipment And Fulfillment Requests And Requirements
- Create And Maintain Territories To Provide Support To The Contact Center.
- Ensured compliance with industry standards when dealing with client accounts.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Maintained accurate records of customer interactions and account activities.
- Developed strategies to strengthen customer relationships and increase account retention.
- Coordinated the implementation of new client accounts, ensuring all requirements were met.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Inside Sales Representative
Ashfield Healthcare
09.2021 - 03.2022
- Verify And Complete Necessary Data Entry, Including Details Of The Target's Responses, Notes, And Any Follow-Up Actions In Accordance With The Policies And Procedures Set By The Client
- Profile And Manage A Targeted List Of Healthcare Professionals And Provide Value-Added Benefits To Increase Product Volume
- Maintain Call Productivity And Metrics That Are Necessary For The Supplier And The Client
- Manage Daily Sales Call Activity To Optimize Time And Maximize The Achievement Of Sales And Market Share Goals
- Listen To And Respond Appropriately To Customer Needs And Questions, Ensuring Acceptance Of Or Agreement With The 'Call Plan' Objective
- Maintain The Required Product Expertise, Including Competitive Product Knowledge
- Demonstrate Thorough Knowledge Of The Client's Products And Ensure Clear, Concise, And Accurate Communication Of Product Information With Target Audiences Using Proper Medical Terminology
- Successfully Complete The Client's Product Training (Self-Study, Testing, Fieldwork, And Classroom Training At The Client's Site Or Electronically) And Meet Training Expectations Set By The Client To Proceed To Service The Client's Customers Within The Program's Parameters
- Communicate Effectively And Timely With The Regional Sales Manager And The Client Account Director, Field On The Project's Progress
- Create And Maintain A Positive Impression With The Client And The Client's Customers
- Execute Sales Strategies In Compliance With Federal Healthcare Program Requirements, Fda's Promotional Regulations, And Client Policy.
- Collaborated with other departments to ensure successful implementation of sales initiatives.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Conducted outbound calls to existing clients to upsell products or services.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Collaborated with team members to determine strategic sales approaches.
- Contacted new and existing customers to discuss product and service solutions.
- Maintained detailed records of customer interactions, orders and account status updates.
Health Care Communicator
Ashfield Healthcare
03.2021 - 08.2021
- Maintain Excellent Quality Standards For All Client Programs; Adhere To Program Scripts And Guidelines
- Accurately Collect Information Required By Individual Programs And Correctly Capture In Specific Program Databases
- Exhibit Effective Communication And Tele-Management Skills
- Converse With Callers In An Empathetic Manner And Facilitate The Callers In Their Ability To Understand Medical Terminology, As Needed
- Possess Effective Organizational Skills, Including Working With Multiple Projects Simultaneously
- Adhere To All Company Policies And Standard Operating Procedures
- Display Flexibility Within Department To Maximize Utilization, Including Performing Administrative And On-Telecommunication Duties As Needed
- Must Safeguard Patient Privacy And Confidentiality By Following The Guidelines Set Forth In The Privacy And Security Rules Of The Health Insurance Portability And Accountability Act (Hipaa).
Patient Care Aide
Kadan Homecare
02.2020 - 03.2021
- Assist The Patient With His Or Her Basic Personal Needs Such As Getting Out Of Bed, Walking, Bathing
- Helps With Chores Or Tasks, Maintains The Household With Meal Preparation, Laundry, Grocery Shopping, And Other Housekeeping Items
- Transportation To Appointments, Church, Grocery Store, Etc
- Companionships.
- Offered reassurance and comfort to residents and patients while providing personal care services such as bathing, oral hygiene and toileting.
- Responded to patient emergencies and physically stressful situations to restore calm or administer treatments.
- Kept instruments and equipment clean and sanitized.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Turned and repositioned bedridden patients to prevent bedsores.
- Restocked unit frequently with necessary medical supplies.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Observed changes in the condition of patients and reported them to supervisor or nurse on duty.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Performed basic housekeeping duties such as changing linens, cleaning rooms and bathrooms, stocking supplies.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Answered patient call signals and signal lights to determine patients' needs.
Quality Assurance Analyst
Chart Request
01.2018 - 10.2018
- Quality Assurance Of Medical Records
- Ensuring No Errors Before Release Of Records To Requested Party
- Team Leadership Experience
- Oversaw process checks to verify proper completion and correct frequency.
- Developed process improvements to enhance overall data quality.
- Trained and led staff on proper QA standards.
- Created, edited, and updated project manuals and technical documentation used by entire QA team.
- Conducted internal audits to measure adherence to established QA standards.
- Prepared and analyzed internal and external quality reports for management staff review.
Medical Records Specialist
Chart Request
05.2017 - 01.2018
- Release Of Information, Medical Records, Or Other Related Experience In A Healthcare Environment
- Experience In Clinical Works/ Athena/ Citrix/ Centricity
- Customer Service, Ability To Effectively Use Computer Software And Technology As Required
- Follow Policies & Procedures And Hipaa Regulations And To Complete Work In Compliance
- Handled incoming calls and directed callers to appropriate department or employee.
- Ensured that all required forms were completed accurately and completely prior to storage or release.
- Located and retrieved files, assisting public with general information.
- Maintained positive working relationship with fellow staff and management.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Pulled patient records and transferred information to appropriate parties.
- Mentored junior team members and managed employee relationships.
- Assisted in the development of new policies and procedures for medical record keeping.
- Supported administration staff with records requests to support patient care.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
Patient Care Aide
Rescare Homecare
07.2010 - 05.2017
- Caregiver Services, Companionship Services
- Adls Provided For Patients Who Require Additional Care Daily
- Experience With Dementia Patients, Behavioral, Bed Bound, Etc
- Experience Working One On One With Child Of Particular Diagnosis.
- Offered reassurance and comfort to residents and patients while providing personal care services such as bathing, oral hygiene and toileting.
- Responded to patient emergencies and physically stressful situations to restore calm or administer treatments.
- Kept instruments and equipment clean and sanitized.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Turned and repositioned bedridden patients to prevent bedsores.
- Provided emotional support to families and caregivers during difficult times or end-of-life situations.
- Observed changes in the condition of patients and reported them to supervisor or nurse on duty.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Answered patient call signals and signal lights to determine patients' needs.
- Responded to bell or light signal calls to assist patients with needs.
- Completed frequent cleaning and sanitizing to maintain healthy environment for patients.
- Transported patients between facility rooms and helped move individuals between mobile equipment and beds.
- Helped patients' feel independent and dignified by assisting with activities of daily living (ADLs).
- Monitored, measured and documented patients' vital signs in EMR system.
Sales Associate
Spencer Gifts
10.2009 - 12.2014
- Seasonal Position With Yearly Responsibilities
- Awesome Customer Service
- Greet Customers And Directed Them To The Right Person Or Section
- Experience With Cash Register
- Stocked Shelves And Marked Products Priced In Preparation Of Inventory Audits.
- Developed trusting relationships with customers by making personal connections.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Answered store and merchandise questions and led customers to wanted items.
- Organized stockroom shelves according to size, color or style.
- Adhered to company initiatives and achieved established goals.
- Built and maintained relationships with peers and upper management to drive team success.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Helped customers find specific products, answered questions, and offered product advice.
- Assessed customer needs to provide assistance and information on product features.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Assisted customers with product selection, sizing and styling.
- Upsold additional items based on customer interests and needs.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained cleanliness of store environment including floors, windows, displays.
- Collaborated with management teams to develop innovative marketing strategies.
Adminstrative Assistant
Rescare Homecare
03.2012 - 06.2014
- Provide Administrative Services To Branch Manager And Coordinators
- Uphold Personal Best Of Answering All Incoming Calls And Taking Messages
- Provide Support: Assembling File Charts, And Microsoft Office Projects.
Education
Introduction To Healthcare -
Georgia Peidmont Technical
09.2018
Medical Terminology -
Georgia Peidmont Technical
09.2018
Tcc In Early Childhood Education -
Georgia Peidmont Technical
01.2016
Diploma -
Southwest Dekalb High School
05.2010
Skills
- Microsoft Office
- Training
- Wpm 35-37
- Hippa
- Medical Terminology
- Problem Solving
- Patient Care
- Special Needs
- Vitals
- Cpr
- Territory Management
- Sales Targeting
- New Hire Onboarding
- Brand Marketing
- Account Management
- Operations Management
- Contract Management
- Sales Reporting
- Customer Trend Analysis
- Business Needs Assessment
- Customer Service
- Brand-Building Strategies
- Sales Presentations
- Staff Training and Development
- National Account Management
- Closing Techniques
- Time Management
- Sales Territory Growth
- Document Management
- Operating Procedures and Policies
- Inventory Management
- Shipping and Receiving Oversight
- Lead Generation
- Relationship Building
- Performance Evaluations
- Business Objective Analysis
- Decision-Making
- Business Development
- Records Management
- Client Account Management
- Territory Sales
- Customer Needs Assessment
- B2B and B2C Sales
- Complex Problem-Solving
- Inside and Outside Sales
- Data Entry
- Customer Relationship Management
- Call Control
- Quality Assurance
- Documentation and Reporting
- Performance Monitoring
- Customer Support
- Call Center Operations
- Customer Communications
- Call Center Customer Service
- Communicating With Clients
- Problem-Solving Skills
- Product Knowledge
- Quality Control
- Training Experience
- Technical Troubleshooting
Timeline
Client Account Coordinator
Inizio
03.2022 - Current
Inside Sales Representative
Ashfield Healthcare
09.2021 - 03.2022
Health Care Communicator
Ashfield Healthcare
03.2021 - 08.2021
Patient Care Aide
Kadan Homecare
02.2020 - 03.2021
Quality Assurance Analyst
Chart Request
01.2018 - 10.2018
Medical Records Specialist
Chart Request
05.2017 - 01.2018
Adminstrative Assistant
Rescare Homecare
03.2012 - 06.2014
Patient Care Aide
Rescare Homecare
07.2010 - 05.2017
Sales Associate
Spencer Gifts
10.2009 - 12.2014
Introduction To Healthcare -
Georgia Peidmont Technical
Medical Terminology -
Georgia Peidmont Technical
Tcc In Early Childhood Education -
Georgia Peidmont Technical
Diploma -
Southwest Dekalb High School
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