Justine Yard
Albuquerque
Summary
Experienced professional skilled in business development, reception, teamwork, and problem-solving, with a proven track record in client relationship building, phone etiquette, and customer service. Seeking new job to learn something new or to also use already gained experiences to enhance work place.
Overview
16
16
years of professional experience
Work History
Business Development Specialist
BPL Plasma
07.2018 - 11.2021
- Assisted in creating comprehensive business proposals and presentations.
- Collaborated with cross-functional teams to enhance service offerings and donor satisfaction.
- Identified key trends in the industry by analyzing competitor's products and services offerings.
- Created relationships with potential clients through cold calling, networking events, and other methods of outreach.
- Document all donations for every day and identify trends to create call lists.
- Calling existing donors to let them know their next day of donation.
- Figure out budget to see if extra money could be given out to existing donors.
- Walk donors through the process their first time of donation.
- Helped with reception training.
Medical Reception Lead
BPL Plasma
01.2012 - 01.2018
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational skills by managing multiple tasks simultaneously with accuracy and efficiency.
- Processed incoming and outgoing mail, packages, and deliveries.
- Provided technical support to clients by troubleshooting hardware and software issues.
- Process new and existing donors making sure they are eligible to donate.
- Taking vitals and blood sample to check if donor was eligible within standards.
- Answering phone calls and directing phone calls within center or answering donors question.
- Cleaning area after closing.
- Taking care of biohazard and sharp containers.
- Wearing appropriate PPE.
- Using electronic medical charts.
- Trained new employees on reception tasks.
Sales Associate
JCPenney's
02.2010 - 12.2011
- Assisted customers in product selection, enhancing overall shopping experience.
- Managed inventory levels through regular stock assessments and replenishments.
- Trained new sales associates on customer service standards and operational procedures.
- Implemented visual merchandising strategies. to increase product visibility and sales.
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Kept work area clean, organized and free of clutter at all times.
- Organization of the back room for the storage of shoes.
- Sales of store credit card
Shift Manager
Blockbuster
04.2006 - 05.2007
- Supervised daily operations, ensuring optimal workflow and productivity across shifts.
- Trained and mentored new team members on operational processes and best practices.
- Implemented inventory control measures to minimize waste and enhance efficiency.
- Coordinated staff schedules to align with peak business hours and demand fluctuations.
- Resolved customer concerns swiftly, maintaining high satisfaction levels during service peaks.
- Tracked receipts, employee hours, and inventory movements.
- Cleaned store after closing.
- Balanced cash drawers.
Education
High School Diploma - General Education
Sabino High School
Tucson, AZ05.2005
Skills
- Donor engagement strategies
- Staff training and mentoring
- Teamwork and collaboration
- Problem-solving
- Time management
- Cash handling
- Teamwork
- Customer service
- Multi-line phone system
- Social media content
- Greeting customers
- Data entry
- Assisting with hiring process
- 10 key typing
- Phone etiquette
- Computer skills
- Medical files/records
- Patient confidentiality
Timeline
Business Development Specialist
BPL Plasma
07.2018 - 11.2021
Medical Reception Lead
BPL Plasma
01.2012 - 01.2018
Sales Associate
JCPenney's
02.2010 - 12.2011
Shift Manager
Blockbuster
04.2006 - 05.2007
High School Diploma - General Education
Sabino High School