Hi, I’m
Justine Dunbar
Dallas,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and a dependable candidate; successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
years of professional experience
Work History
Geodis Logistics
Material Handler/Customer Service Representative
12.2020 - 12.2022
Job overview
- Received and unpacked shipments and new equipment as directed.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Shipped material and performed boxing, packing, labeling and preparation of related documents.
- Responded to customer requests for products, services and company information.
- Responded proactively and positively to rapid change.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Tom Thumb
Cashier/Customer Service Supervisor
06.2018 - 11.2020
Job overview
- Helped customers complete purchases, locate items and join reward programs.
- Completed inventory counts and ordered merchandise.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Assessed and authenticated customer exchanges, voids and returns.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Education
University Of Austin Charter SchoolWaco, TX
High School Diploma
05.2018
Skills
- Order Fulfillment
- Active Listening
- Microsoft Excel
- Warehousing Functions
- Customer Service
Timeline
Material Handler/Customer Service Representative
Geodis Logistics
12.2020 - 12.2022
Cashier/Customer Service Supervisor
Tom Thumb
06.2018 - 11.2020
University Of Austin Charter School
High School Diploma
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