Justine Kolb
Justine.kolb@yahoo.com
Port Saint Lucie,FL
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
9
9
years of professional experience
Work History
Recovery Specialist
Wellpath
Indiantown, FL
01.2023 - Current
- Wrote procedures, reports and technical documents in easy-to-understand terminology.
- Maintained accurate records and files pertaining to departmental areas of responsibility.
- Worked well in team environment as well as independently.
- Cleaned and organized classrooms, materials and supplies.
- Worked alongside senior team members to learn related job tasks and roles.
- Accepted instruction from management regarding assignments and tasks.
- Entered and filed documents and records into system.
- Provided support to individuals in recovery from substance abuse and other mental health issues.
- Monitored progress of clients and updated treatment plans accordingly.
- Assisted with the development of relapse prevention strategies for clients.
- Conducted assessments of client's physical, psychological and social functioning.
- Educated clients about the dangers associated with substance use and abuse.
- Maintained detailed records of client's progress throughout their treatment plan.
- Developed resources and referral options for clients transitioning out of care programs.
- Collaborated with multidisciplinary teams to ensure continuity of care for clients.
- Performed crisis interventions when necessary to help de-escalate situations involving clients in distress.
- Helped clients diagnosed with addictive disease disorders increase skills, explore talents and build self-esteem.
- Developed and maintained therapeutic environment within recovery groups, encouraging open communication.
- Assisted in implementing programs to improve patient retention and patient success in treatment.
- Collaborated with physicians and other health team members to develop patient plans of care based on on-going patient assessments.
Server
Thirsty Turtle
Port Saint Lucie, FL
12.2021 - Current
- Supervised serving staff to drive high level of hospitality and food excellence.
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Trained and acclimated new servers to restaurant's culture and operations.
- Managed tables throughout dining room to execute service at highest level.
- Directed and assisted in general dining room cleaning and sanitation.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Intern
Project R.O.C.K. South
Port Saint Lucie, FL
08.2022 - 12.2022
- Attended and participated in meetings and brainstorming sessions with team members.
- Supported various program activities, assisting with administrative tasks.
- Wrote procedures, reports and technical documents in easy-to-understand terminology.
- Maintained accurate records and files pertaining to departmental areas of responsibility.
- Monitored students in class, hallways and cafeteria to enforce school rules.
- Organized student performance and enrichment activities to facilitate learning.
- Supervised children and participated with children in activities.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Conducted intake interviews with students.
Server
Estella's Pizzaria
Port Saint Lucie, FL
03.2020 - 02.2022
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Trained new employees on restaurant procedures and plating techniques.
- Provided exceptional service to high volume of daily customers.
- Resolved customer concerns with friendly and knowledgeable service.
Server
Dolphin Bar
Stuart, FL
02.2021 - 11.2021
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Monitored dining rooms for safety and customer needs.
- Communicated effectively with patrons, took orders and made item recommendations.
- Monitored inventory to provide needed supplies to servers and bartenders.
- Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
- Retrieved prepared orders from kitchen areas and promptly delivered to guests.
- Documented food orders and ran items to guest tables in dining room.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Manager
Boca Vapes
Port Saint Lucie, FL
01.2015 - 04.2020
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored staff performance and addressed issues.
Education
Bachelor of Arts - Human Services
Indian River State College
Ft. Pierce, FL12.2022
Associate of Arts - Human Service
Indian River State College
Ft. Pierce, FL05.2019
High School Diploma -
Treasure Coast High School
Port Saint Lucie, FL05.2015
Skills
- Point of Sale (POS) System Operations
- Table Setting Arrangements
- Check Payment Processing
- Conflict and Complaint Resolution
- Cleaning and Sanitizing
- Staff Training
- High Energy and Stamina
- Customer Service and Rapport
Timeline
Recovery Specialist
Wellpath
01.2023 - Current
Intern
Project R.O.C.K. South
08.2022 - 12.2022
Server
Thirsty Turtle
12.2021 - Current
Server
Dolphin Bar
02.2021 - 11.2021
Server
Estella's Pizzaria
03.2020 - 02.2022
Manager
Boca Vapes
01.2015 - 04.2020
Bachelor of Arts - Human Services
Indian River State College
Associate of Arts - Human Service
Indian River State College
High School Diploma -
Treasure Coast High School
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