JUSTINE VALENTIN

• Communicating directly with patients and providers to ensure appointments are properly scheduled, confirmed, and managed.

• Greeting and assisting patients with medical forms.

• Managing and adjusting daily, weekly, and monthly schedules for providers and patients.

• Prioritizing and managing multiple scheduling tasks.

• Addressing scheduling conflicts and finding alternative solutions when required.

• Processing incoming referral requests from physicians, patients, or other healthcare providers.

• Verifying patients eligibility and insurance details for referred services.

• Reviewing patients records and physician orders to determine if prior authorization is needed for specific medical services or procedures.

• Maintaining and updating patient records in the electronic health record (EHR) system.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

• Organized front desk area to maintain a professional and welcoming appearance for guests.

• Perform general clerical duties such as filing, faxing, copying, and mailing.

• Assist patients in selecting eyeglasses, frames, and lenses that match their personal preferences, lifestyle, and prescription.

• Process customer transactions, including billing, payments, and insurance verification for eyewear and services

• Verify insurance benefits and help patients navigate the process of using their vision insurance for eyewear purchases.

• Secured fittings and adjustments for eyewear, ensuring frames fit properly and are comfortable for the patient.