Justin Harris

• Manage 30+ incoming/outgoing phone calls daily, emails, and messaging applications for team communication and patient care.
• Reduced hospital readmissions by closely monitoring patients'' progress and adjusting care plans as needed.
• Coordinated and analyzed sustainable person-centered care plans involving internal and external providers.
• Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
• Worked with providers to define quality metrics and outcome reporting process.
• Assessed healthcare needs and monitored effectiveness and progress plans to achieve desired outcomes.
• Actively participated in quality improvement initiatives for nursing practices within the organization.
• Collaborated with community organizations to connect patients to additional resources for further support in achieving their health goals.
• Improved patient outcomes by implementing comprehensive care plans and coordinating with interdisciplinary healthcare teams.

• Case management for hospice and palliative care, wound care, symptom management, medication reconciliation, hospice admission and evaluation, grief support and bereavement
• Netsmart/ McKesson
• Effectively communicated with physicians regarding patient needs, performance, medications and changes.

• Filled the position of general management of daily operations, scheduling, staffing, and customer service.

Medical Surgical Unit