Justin Hong
Las Vegas
Overview
6
6
years of professional experience
Work History
Resorts Operations Manager
MGM Resorts International - Luxor Hotel and Casino
08.2024 - Current
- Work closely with the Senior Hotel Operations Manager to implement strategic Initiatives provided by Hotel Strategy CoE for hotel operations
- Oversee 4,400+ room property, ensuring all guests are accommodated with the highest standards through consistent communication with sales, housekeeping, and maintenance
Hotel Operations Manager
MGM Resorts International - Luxor Hotel and Casino
06.2023 - 08.2024
- Implement and ensure all management policies, revenue development, hotel inventory, and customer satisfaction are met with high standards
- Responsible for employee engagement of the front desk operations team, utilizing the tools provided and through coaching, training, rewards and development
- Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company’s service standards
Guest Services
MGM Resorts International - Luxor Hotel and Casino
01.2023 - 06.2023
- Welcome guests to the property and enhance guest experience by providing professional and quality customer service
- Actively listened to guests’ needs, responded appropriately and forwarded issues to appropriate departments (Housekeeping, VIP Services) to effectively recover guest
Front Desk Intern
Hilton Hotels & Resorts
05.2019 - 12.2019
- Welcome guests to the property by providing memorable service, and effectively respond to guest needs and resolve any guest complaints
- Enhance guest experience by offering upgraded accommodations, entertainment options, as well as promoting Hilton Membership
Education
Bachelor of Arts - Business Administration
University of California, Irvine
Irvine, CA07-2018
Timeline
Resorts Operations Manager
MGM Resorts International - Luxor Hotel and Casino
08.2024 - Current
Hotel Operations Manager
MGM Resorts International - Luxor Hotel and Casino
06.2023 - 08.2024
Guest Services
MGM Resorts International - Luxor Hotel and Casino
01.2023 - 06.2023
Front Desk Intern
Hilton Hotels & Resorts
05.2019 - 12.2019
Bachelor of Arts - Business Administration
University of California, Irvine
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