Justin Jerome Jernigan
Grand Prairie,TX
Summary
Highly driven, motivated, and dedicated individual. Proficient shift manager knowledgeable and adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Proficient in schedule coordination, resource allocation and office supply inventory management. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
14
14
years of professional experience
Work History
Customer Success Manager/Branch Operations Manager
Quiet Logistics
2021.01 - 2024.02
- Created customer support strategies to increase customer retention.
- Monitored customer progress and addressed customer inquiries with timely and accurate updates.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Utilized customer feedback to inform changes and improvements to customer success plans.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
Shipping Clerk/Assistant Procurement Officer
McCormick & Co Inc
2018.02 - 2021.01
- Checked bills of lading, outgoing package paperwork and other documentation for accuracy.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Reviewed order data to verify transactions and shipping dates.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Improved shipping efficiency by streamlining packing and labeling processes.
- Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
Warehouse Supervisor
Forte Frozen
2016.01 - 2018.01
- Trained employees on equipment operation and safety protocols.
- Oversaw daily operations and shipping and handling processes.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns and transfers.
- Supervised warehouse operations by managing employees during shifts.
- Loaded, unloaded and sorted cargo as part of accurate and efficient weekly shipments.
- Kept storage areas organized, clean and secure to fully protect company assets.
- Followed verbal and written instructions to properly move and ship products
- Used hand-held scanners and physical logs to accurately track item movements
- Improved warehouse efficiency by implementing new inventory management systems and processes.
Shipping and Receiving Associate
Assurant
2013.03 - 2016.02
- Updated database with changes in carrier status.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
- Orchestrated routing by producing accurate shipping documentation and package labels.
Vault Clerk
Bank Of New York Mellon Corp
2010.05 - 2014.05
- Updated, corrected and filed documentation for bank records and compliance purposes.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals
- Implemented improvements to file systems and procedures
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies
- Adhered to company policies and government regulations regarding data oversight and confidentiality to promote overall information security
- Maintained physical and computer-based filing systems
Education
Bachelor of Arts - General Business
University of North Texas At Dallas
Dallas, TX12.2023
Bachelor of Arts - Supply Chain Marketing Management
University of North Texas At Dallas
Dallas, TX12.2023
Associate of Arts - Business
DCCCD
Dallas05.2017
High School Diploma -
L.G. Pinkston
Dallas, TX05.2007
Skills
- Managing Operations and Efficiency
- Verbal and Written Communication
- Interpersonal Skills
- Administration and Reporting
- Performance Tracking and Evaluations
- Business Management Principles
- Supply Ordering
- Microsoft Office
- Delegating Work
- Supply Chain Management
- Accounts Payable and Accounts Receivable
- Performance Motivation
- Strategic Planning
- Cost Management
- Customer Service
- Guest Satisfaction
Timeline
Customer Success Manager/Branch Operations Manager
Quiet Logistics
2021.01 - 2024.02
Shipping Clerk/Assistant Procurement Officer
McCormick & Co Inc
2018.02 - 2021.01
Warehouse Supervisor
Forte Frozen
2016.01 - 2018.01
Shipping and Receiving Associate
Assurant
2013.03 - 2016.02
Vault Clerk
Bank Of New York Mellon Corp
2010.05 - 2014.05
Bachelor of Arts - General Business
University of North Texas At Dallas
Bachelor of Arts - Supply Chain Marketing Management
University of North Texas At Dallas
Associate of Arts - Business
DCCCD
High School Diploma -
L.G. Pinkston
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