Justin Khu Duro III
Eastvale,CA
Summary
Results-driven Technical Support and Service Professional with proven experience in troubleshooting complex hardware and software issues and delivering customer-focused technical solutions. Skilled in system installation, maintenance, diagnostics, and preventive support to ensure optimal performance and reliability. Strong ability to collaborate with cross-functional teams, analyze technical problems, and implement effective resolutions that minimize downtime and enhance customer satisfaction. Recognized for maintaining high service standards, improving operational efficiency, and consistently meeting organizational objectives through technical expertise and problem-solving capabilities.
Overview
2027
2027
years of professional experience
Work History
Field Service Engineer
Delta Electronics
Eastvale
10.2025 - Current
- Responsible for commissioning, maintaining and providing emergency support on power electronics at customers’ sites within their respective regional coverage
- Render technical on-site and phone assistance to customers
- Perform general and preventive maintenance on Uninterruptable Power Supply system
- Provide analysis, troubleshooting recommendations, and escalated technical support
- Respond to emergency calls at customer’s request
- Strive to provide all customers a 'first time fix' for their equipment
- Provide accurate and timely communication to internal and external customers
- Respond To Customers Email , RMA requests in all products including mission critical EVCS, UPS , SPA , PCS , DCS and DATACENTERS .
Inventory/Shipping Coordinator
Delta Electronics
Eastvale, CA
10.2025 - Current
- Managed inventory levels and maintained accurate shipping records.
- Processed shipping documentation using company logistics software.
- Resolved shipping discrepancies and addressed customer inquiries promptly.
- Assisted in tracking shipments to provide updates to stakeholders.
- Collaborated with warehouse staff to prepare orders for shipment.
- Performed regular cycle counts of inventory stored in warehouse locations.
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
- Coordinated the movement of goods between suppliers, customers, and warehouses.
- Tracked shipments using automated systems to monitor progress and ensure on-time delivery.
- Forklift Certified
Inventory Specialist/Purchasing Specialist/Inventory/Shipping Coordinator
CRANE/CRYOWORKS
Riverside, California
03.2022 - 06.2025
- Reviewed engineering drawings and technical documents for accuracy and completeness prior to release for manufacturing use.
- Managed inventory levels to ensure product availability and accuracy.
- Conducted regular stock audits to verify quantities and identify discrepancies.
- Utilized inventory management software for tracking stock movements efficiently.
- Use ERP System Oracle System ( Netsuite ) (ZenDesk)
- Coordinated with suppliers for timely restocking of essential materials.
- Assisted in training new staff on inventory procedures and safety protocols.
- Implemented best practices for receiving and storing incoming shipments effectively.
- Investigated discrepancies between physical count and computer records.
- Created reports on inventory activity, shortages, overages.
- Worked closely with purchasing staff to ensure timely delivery of materials and supplies.
- Coordinated logistics for inventory movement between locations.
- Oversaw the receiving, storing, and issuing of stock to ensure efficiency.
- Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
- Operated lift and hand trucks to transfer materials to and from target areas.
- Recorded shipment data for reporting, accounting or recordkeeping purposes.
- Facilitated communication between sales, customer service, and distribution teams regarding shipping matters.
Quality Manager
KERUIG
San Bernardino, California
- Developed quality assurance procedures for beverage production processes.
- Conducted regular audits of manufacturing processes to ensure compliance.
- Trained staff on quality control techniques and best practices.
- Created KPIs related to process performance metrics such as defect rate, scrap rate.
- Provided technical guidance on quality control activities to support efficient operations.
- Troubleshot and resolved problems with equipment and programmable logic controller systems.
Quality Control Technician
Ashley Furniture Warehouse
Riverside, California
- Identified defects in materials and finished products.
- Collaborated with production teams to address quality issues.
- Maintained cleanliness and organization of testing areas.
- Created SOPs related to the Quality Control process in order to ensure consistent application across multiple departments.
- Analyzed data collected during the inspection process in order to identify trends or patterns related to product defects or malfunctions.
Inventory Control Specialist
Amazon
San Bernardino, California
- Collaborated with teams to streamline inventory processes and reduce discrepancies.
- Utilized warehouse management systems for tracking inventory movements and reporting.
- Trained staff on proper inventory handling and safety protocols in the workplace.
- Managed inventory by performing physical counts, identifying variances and reconciling records.
- Performed cycle counts on daily basis to immediately spot errors and apply remedies.
- Investigated and resolved variances with inventory records.
- Executed cycle counts of materials onsite and reconciled against company reports.
- Pulled damaged and recalled products for return or disposal.
- Researched inventory-related discrepancies and made appropriate adjustments in system.
- Identified and resolved inventory problems, including damaged or lost items.
- Led physical counts and reconciled discrepancies to maintain accurate inventory records.
Warehouse Specialist
Target
Fontana, California
- Operated forklift to transport materials within the warehouse.
- Organized warehouse inventory shelves, racks, and containers.
- Maintained accurate records of received and shipped items.
- Inspected incoming and outgoing shipments to ensure accuracy of orders.
- Assisted with loading and unloading trucks using appropriate equipment.
- Collaborated with other departments regarding supply chain operations issues.
- Utilized RF scanners for tracking product movement through the warehouse.
- Secured items in truck by strapping over protective padding.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
Education
Associate of Applied Science - Electronics Technology AS
San Bernardino Valley College
San Bernardino, CAAssociate of Applied Science - Electric Power Technology AS
San Bernardino Valley College
San Bernardino, CAHigh School Diploma -
Rialto High School
Rialto, CABachelor of Science - Electrical Engineering
California State University, Long Beach
Long Beach, CASkills
- Power electronics
- Technical support
- Customer service
- Field repairs
- Data analysis
- Team collaboration
- Work orders
- Installation and maintenance
- Valid Driver's license
- Reading wiring diagrams
- System installation
- MS office
- Work order prioritization
- Troubleshooting and repair
- Emergency response
- Verbal and written communication
- Positive attitude
- Electrical systems
- OSHA certification
- Electrical troubleshooting
Timeline
Field Service Engineer
Delta Electronics
10.2025 - Current
Inventory/Shipping Coordinator
Delta Electronics
10.2025 - Current
Inventory Specialist/Purchasing Specialist/Inventory/Shipping Coordinator
CRANE/CRYOWORKS
03.2022 - 06.2025
Quality Manager
KERUIG
Quality Control Technician
Ashley Furniture Warehouse
Inventory Control Specialist
Amazon
Warehouse Specialist
Target
Associate of Applied Science - Electronics Technology AS
San Bernardino Valley College
Associate of Applied Science - Electric Power Technology AS
San Bernardino Valley College
High School Diploma -
Rialto High School
Bachelor of Science - Electrical Engineering
California State University, Long Beach