Strong and compassionate global leader and experienced professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring as well as evidenced-based counseling and psychological background to enhance employee engagement and morale in the interests of company goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Server
Zanti Houston
01.2023 - Current
Cultivated warm relationships with regular customers.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Elevated guest experience in order to train and teach other servers
Counselor
Self-Employed
01.2023 - Current
Used advanced counseling skills and evidence-based practices to establish goals and treatment plans with patients.
Maintained confidentiality of records relating to clients' treatment.
Guided clients in developing skills and strategies for dealing with problems.
Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
Student/Counseling Resident Trinity Church Oxford
Self Employed
12.2021 - 11.2022
Work with Trinity Church Oxford in discipleship and teaching Oxford students about mental health needs and the integration of spiritual and psychological needs of Oxford. Specifically developing training strategies for Trinity in order to engage students and young professionals
Completing experience in British Culture to assist native European peoples to lead, serve in their religious contexts as secular professionals.
ESL Language Teacher
I Tutor Group, Bejing INC
03.2020 - 04.2021
Facilitated positive learning environment by using enthusiastic and energetic instructional strategies and consistent classroom management.
Employed diverse teaching approaches to help students of all abilities understand material.
Immersed students in unfamiliar cultures by devising hands-on activities.
Pastor/Social Worker
Impatto Italia
08.2015 - 04.2020
Provided spiritual and administrative leadership to church, including managing daily operations, developing and administering annual budget, delivering compassionate pastoral care to community.
Facilitated community outreach programs, including guidance programs focused on helping middle school and high school students prepare for college or vocational education opportunities with English
Partnered with city officials, non-profit resource organizations, civic groups and members of public for outreach to at-risk children
De-escalated stressful situations through individual and family crisis interventions.
Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plans for immigrants arriving from Ghana and Gambia.
Conducted meetings with Muslim and Catholic clergy, community leaders and organizational ally leadership.
Food Staff and Organizer for Festa Della Cipolla,
Non profit
04.2016 - 03.2020
Developed and maintained positive relationships with City Council through actively leading volunteer groups.
Engaged with native Italians in volunteering through food cooking, preparation and service to local customers every September and October for 4 years.
Pon Certified European Teacher
Instituto Comprensivo Statale Di Budrio
01.2017 - 01.2020
Collaborated with teachers and administrators to develop and evaluate school pon programs including Cambridge Prep Ket Certificates and Flyers Cambridge Programs, and students with special needs.
Planned, implemented, monitored and assessed classroom instructional program for 30 plus students over 4 month programs
Introduced special outreach programs to department chair in effort to increase institution's interest in community service
School Director and Manager
Myes. SRL
08.2014 - 08.2015
Oversaw entire operations for more than 500 students in language school, including budget, scheduling classes, training and curriculum development
Promoted professional growth of teachers and staff by implementing rigorous training and providing guidance to teachers' communicative and methodological skills
Supervised academic work of students in multiple levels of English language instruction including advanced grammar, Cambridge placement university exams and Business English to senior officials of Gucci Group, Balenciaga and Fendi
Developed and implemented recruitment strategies, interviewed applicants, and managed hiring process including executing employment contracts
English Teacher
Myes SRL Firenze
01.2012 - 08.2014
Worked primarily with Gucci Group Firenze SRL, Fendi and Balenciaga, teaching executive group English
Instructed classes of up to 10 students hourly in different grammatical aspects of English
Completed in-service and additional training to maintain professional growth
Waiter
Southern Pit Barbecue
05.2010 - 12.2011
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers
Youth Worker Overseas
Self-Employed
07.2008 - 05.2010
Coordinated project and evangelistic activities with various Romanian baptist churches
Spearheaded and led short term American teams in discipleship projects, including street evangelism and the feeding of the poor
Worked with leadership staff and special committees to define volunteer mission and set standards.
Factory Worker
Perkins Diesel
01.2008 - 08.2008
Calibrated and repaired machinery and equipment.
Monitored machinery to identify concerns, make corrections or report complex problems.
Bank Teller
United Bank
06.2004 - 08.2007
Executed more than 200 customer transactions daily, including deposits, withdrawals, money orders and checks
Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions
Social Worker/Teacher Leader
Self-Employeed
09.2006 - 12.2006
Built homes for impoverished people.
Landscaper
Self-Employed
05.2003 - 06.2005
Planted bulbs, trees, bushes and flowers for residential clients.
Developed lasting customer relationships and grew network over time.
Education
Master of Counseling And Practice (MAC) - Counseling
Houston Graduate School of Theology
Houston
07.2024
Ph.D. - Epistemology, Hermeneutics, Ancient Near East
South African Theological Seminary
Sandton, South Africa
05.2024
Post-Graduate Certificate - Ministry And Social Work
Edinburgh Theological Seminary
Edinburgh, Scotland
12.2022
Master of Science - Psychological Medicine And Mental Health
London Metropolitan University
London, England
05.2022
Master of Arts - Aspects And Implications of Interpretation
Middlesex University
Northwood England
05.2020
Bachelor of Science - Religion
Liberty University
Lynchburg Virginia
12.2010
Skills
Managing
Team Player
Collaborative and Creative
Teaching
Negotiation and Mediation
Counselling/Coaching
Offering excellent customer service
Excellent Communication Skills
Social and Public Care
In depth knowledge of Europe
Hobbies
Hiking with my wife
Playing with my children
Swimming
Travelling
Languages
Ancient Near Eastern Studies
Reading
Volunteering
European Culture
Languages
Italian
Proficient
C2
German
Upper intermediate
B2
Romanian
Advanced
C1
English
Native or Bilingual
French
Limited Working
Certification
HRCI Human Resource Associate Professional Certificate
IBM Project Manager Professional Certificate
NCE National Professional Counseling Exam
License to Practice Counseling Professionally (LPC-A) Training - [March 2024]
Pon-Certification Examiner 2016
TEFL Certification in Teaching
University Courses
Human Resource Management Course-University of Minnesota
Global Energy and Climate Policy Course -University of London
Fundamentals of Global Energy Business Course- University of Colorado
Oil and Gas Industry Operations and Markets Course-Duke University
Renewable Energy Technology Fundamentals-University of Colorado
Other competencies and permits
Italian Driver License
Italian Permanent Residency
Timeline
Server
Zanti Houston
01.2023 - Current
Counselor
Self-Employed
01.2023 - Current
Student/Counseling Resident Trinity Church Oxford
Self Employed
12.2021 - 11.2022
ESL Language Teacher
I Tutor Group, Bejing INC
03.2020 - 04.2021
Pon Certified European Teacher
Instituto Comprensivo Statale Di Budrio
01.2017 - 01.2020
Food Staff and Organizer for Festa Della Cipolla,
Non profit
04.2016 - 03.2020
Pastor/Social Worker
Impatto Italia
08.2015 - 04.2020
School Director and Manager
Myes. SRL
08.2014 - 08.2015
English Teacher
Myes SRL Firenze
01.2012 - 08.2014
Waiter
Southern Pit Barbecue
05.2010 - 12.2011
Youth Worker Overseas
Self-Employed
07.2008 - 05.2010
Factory Worker
Perkins Diesel
01.2008 - 08.2008
Social Worker/Teacher Leader
Self-Employeed
09.2006 - 12.2006
Bank Teller
United Bank
06.2004 - 08.2007
Landscaper
Self-Employed
05.2003 - 06.2005
Master of Counseling And Practice (MAC) - Counseling
Houston Graduate School of Theology
Ph.D. - Epistemology, Hermeneutics, Ancient Near East
South African Theological Seminary
Post-Graduate Certificate - Ministry And Social Work
Edinburgh Theological Seminary
Master of Science - Psychological Medicine And Mental Health
London Metropolitan University
Master of Arts - Aspects And Implications of Interpretation