Justin Michael Johnson
Jacksonville,FL
Summary
Consistently exceeded quota in all positions, whether team driven or individual Successfully managed others and provided comprehensive reports on progress Built five sales offices from ground up including staffing, training, marketing, and managing day to day operations. Vast knowledge of mortgage and real estate industry including originations, underwriting, processing, credit risk, risk management, project management and performance management Proficient in Microsoft Excel and PowerPoint. Experienced in writing and editing professional sales proposals Ability to identify key risk indicators and take appropriate action to mitigate exposure. Working knowledge of MSP/Fidelity program. To utilize my extensive management experience to aggressively build volume and exceed business development goals while creating key relationships so that I may grow within the company and the community.
Overview
22
22
years of professional experience
Work History
Client Support Manager
JPMorgan Chase
03.2021 - Current
- Work directly with Lenders and Banks to focus on serving underserved and underprivileged communities to help promote racial equality
- Serve as the main point of contact for 18-20 Accounts to focus on monthly funding's and ensuring they are aware of all Chase Products and services
- Identify prospective lenders to cultivate a JPMorgan Chase relationship with them to sell their originated, closed home loans to Chase Correspondent as their investor of choice
Correspondent Sales Account Executive
JPMorgan Chase
01.2019 - Current
- Identify prospective lenders to cultivate a JPMorgan Chase relationship with them to sell their originated, closed home loans to Chase Correspondent as their investor of choice
- Meet periodically with clients to ensure they are aware of all Chase products available to ensure I'm serving their best interest
- Manage 45-55 Accounts resulting in $90MM - $140MM in monthly funding's.
CMG Performance Division Manager, AVP, Risk Analyst II
JPMorgan Chase
10.2012 - 01.2019
- Creating, analyzing, and distributing reports that include moderating Channel Executive meetings and present risk action(s) to Executive and Managing Directors
- Responsible for end-to-end risk for our Correspondent relationships that includes determining appropriate risk actions based on key risk indicators and analysis of our Correspondent lenders for a portfolio of over $900MM in originations per month
- Direct interaction with Operations, Legal/Compliance, Sales, Credit Risk Review, Quality Assurance and LIO as it relates to performance Management
- Manage Risk for CMG on Joint Venture, Affiliate, TPO and Mergers & Acquisitions
- Proactive and continuous monitoring, tracking and trending of performance indicators surrounding loan portfolio performance
- Review and interpret FYE Audited & Interim financials, call reports & FDIC reports to ensure our business partners are financially sound
- Awarded Business Partner of the Year for Correspondent
HL Customer Assistance Specialist Supervisor
JPMorgan Chase
03.2010 - 10.2012
- Manage 10 person CAS team to meet SLA's and compliance guidelines by providing thorough decisions regarding modifications or foreclosure alternatives
- Frequently used as SME for our site to assist other sites and LOB
- Previous year end review resulted in an Exceeds Expectations review
- Winner of multiple awards including Top Performer, Save a Home Awards & Q/C
- Extensive use of MSP, AD and DW.
President/Partner
LMI Mortgage
01.2005 - 01.2008
- Helped to build a mortgage company from ground up and expand to over 20 employees Managed a monthly pipeline of 7-10 million dollars in volume
- Staffed and trained all employees including sales team and marketing team
- Oversaw lead generation and distribution with an in-house marketing team
- Managed day to day operations including marketing, sales and internal operations
- Coached employees on Sales and Closing techniques
Branch Sales Manager
OakStreet Mortgage
01.2004 - 01.2005
- Managed an 8–10-person mortgage sales team
- Conducted Daily one-on-one coaching sessions with each employee, reviewing deals, clearing stipulations, and personally speaking to their clients to overcome objections
- Coordinated and conducted weekly sales training for sales team
- Met weekly with internal processing team to review file progress and set potential closing dates
- Participated in management support group to help design and implement new sales methods.
Senior Branch Manager
APB Lending LLC
01.2002 - 01.2004
- Recognized as Branch of the Month 8 times during my first year as a branch manager
- Awarded APB's Presidents Club membership 7 times for surpassing production goals set forth by company
- Key role in transitioning company from Mortgage Broker to Mortgage Lender
- Was awarded MVE (Most Valuable Employee) in 2004
- Managed 3 different branches for company from IN to FL
- Selected to lead APB's expansion to FL market, including opening, staffing, and training branches in Jacksonville, Ft
- Lauderdale and Orlando
- Chosen to conduct sales and compliance training for 17 of our branch offices.
Education
Indiana University
2001
Skills
- Team Support
- Project Requirements
- Office Operations
- Call Volume Analysis
- Sales Presentation
- Closing Procedures
- Corrective Actions
- Critical Thinking
- Sales Strategies
- New Product Information
- Performance Appraisal
- Team Goals
- Providing Solutions
- Generate Reports
- Set Organizational Policies
- Customer Relationship Management
- Sales and Marketing
- Project Management
- Business Planning
- Team Leadership
Timeline
Client Support Manager
JPMorgan Chase
03.2021 - Current
Correspondent Sales Account Executive
JPMorgan Chase
01.2019 - Current
CMG Performance Division Manager, AVP, Risk Analyst II
JPMorgan Chase
10.2012 - 01.2019
HL Customer Assistance Specialist Supervisor
JPMorgan Chase
03.2010 - 10.2012
President/Partner
LMI Mortgage
01.2005 - 01.2008
Branch Sales Manager
OakStreet Mortgage
01.2004 - 01.2005
Senior Branch Manager
APB Lending LLC
01.2002 - 01.2004
Indiana University
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