Justinn Smith
Richmond,TX
Summary
Performance-oriented sales leader with proven expertise in revenue management, client acquisition and account servicing. Diligently research competitors and market conditions to remain lean and agile in face of changing expectations and conditions. Excellent negotiator and influential program managers.
Overview
2025
2025
years of professional experience
Work History
Senior Sales Manager
Hartz Pest Control
Houston, Texas
01.2014 - Current
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Answered questions from customers regarding products and services offered by the company.
- Managed database systems containing customer contact information.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Responded to customer issues to provide immediate resolution and improve retention.
- Developed and implemented sales strategies to increase market share.
- Identified and developed new markets for products or services.
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Monitored industry trends and competitor activities to stay ahead of the competition.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Monitored customer feedback to identify areas of improvement in products and services.
- Provided training for new sales staff members on company policies and procedures.
- Identified opportunities for growth within existing accounts as well as new markets.
- Assisted in developing pricing strategies that optimize profits while maintaining customer loyalty.
- Pursued sales deals by qualifying clients, building individualized proposals, and preparing final contracts.
- Maintained active sales contacts with assigned accounts to keep communication open and capture consistent revenue.
- Facilitated improvement in sales outcomes by holding performance evaluations to assess team members' strengths and weaknesses and counsel on improvement strategies.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Performed sales consultations and educated clients on products and services.
- Resolved customer complaints regarding sales and service.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Supported sales team members to drive growth and development.
Director of Operations
Gotcha Pest Control
Richmond, Texas
05.2011 - 11.2013
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Managed day-to-day operations of a large staff in multiple departments.
- Created policies and procedures for improved workflow processes.
- Provided leadership and guidance to subordinate managers and supervisors.
- Maintained budgeting documents for accurate tracking of expenses.
- Implemented systems for monitoring employee attendance, scheduling, payroll.
- Developed training programs for new employees as well as existing staff members.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Monitored inventory levels to ensure adequate stock was available at all times.
- Identified areas where process improvements could be made resulting in increased productivity.
- Negotiated contracts with suppliers ensuring best value pricing options were secured.
- Ensured compliance with applicable laws, regulations, industry standards.
- Prepared detailed reports outlining operational results on a regular basis.
- Established operational guidelines and identified opportunities for improvement.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Communicated clear and consistent messages regarding departmental goals to produce desired results.
- Assessed reports and adjusted workflows to realign with targets.
- Enhanced customer service and satisfaction through policy and procedural changes.
- Successfully improved employment turnover through creating incentive and training programs.
- Organized and oversaw work schedules of departmental managers.
- Planned delivery routing, team workflows, and promotional initiatives.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored progress by establishing plans, budgets and measuring results.
- Formed and sustained strategic relationships with clients.
- Implemented successful business strategies to increase revenue and target new markets.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Di-Tone Home Inspection Services
Co-Owner
Houston, Texas
05.2011 - 05.2011
- Obtained my State Certified Applicator license in the termite category.
- Performed Wood Destroying Insect Reports on new home builders.
- Performed Wood Destroying Insect Reports on perspective homebuyers.
- Corresponded with real estate agents on mechanical, structural, roof, grading, foundation and termites for future home buyers.
Just Termites
Owners
Houston, Texas
Education
High School Diploma -
Cypress College
Houston, TX05-2001
Skills
- Sales Tracking
- Performance tracking and evaluations
- Business growth and retention
- Pipeline Management
Timeline
Senior Sales Manager
Hartz Pest Control
01.2014 - Current
Director of Operations
Gotcha Pest Control
05.2011 - 11.2013
Di-Tone Home Inspection Services
Co-Owner
05.2011 - 05.2011
Just Termites
Owners
High School Diploma -
Cypress College
Similar Profiles
Angela OwensAngela Owens
Office Manager at Rocket Pest Control/Bridges Termite & Pest ControlOffice Manager at Rocket Pest Control/Bridges Termite & Pest Control
Eric DobbsEric Dobbs
Pest Control Technician/salesman/Inspections at Breda Pest management/Peachtree Pest ControlPest Control Technician/salesman/Inspections at Breda Pest management/Peachtree Pest Control
Adolfo SandovalAdolfo Sandoval
Termite Technician at Orkin Pest ControlTermite Technician at Orkin Pest Control