JUSTINO GONZALEZ
Mesa,AZ
Summary
Well-qualified Leasing Consultant with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
4
4
years of professional experience
Work History
Leasing Consultant
Mark Taylor and Associates
05.2024 - Current
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Enhanced community atmosphere by planning and executing engaging resident events.
- Responded to requests and scheduled appointments for property showings.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
- Developed strong relationships with local businesses, creating partnerships that benefited both parties.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
TEAM LEAD
The Mix Nutrition
04.2022 - 03.2024
- Responsible for overall shift-level operations, guest experience, sales performance and execution of brand excellence in store
- Ensure that each store's appearance as well as each team member's performance is to company standard
- Responsible for consistently educating and engaging community and store guests on all of each Mix's products and services.
- Managed 7 location
- Managed 15 co-workers.
CARPET CLEANING TECHNICIAN
AMERICA UNITED
04.2022 - 06.2023
- Meeting with clients to discuss their cleaning needs
- Assessing the state of the floors and carpets that need to be cleaned
- Applying stain and pre-cleaning treatments to the carpets and floors
- Up-selling cleaning services and company products
- Providing invoices and maintaining good customer relations
- Managed 2 vehicles and took care of 5 locations
- Utilized advanced equipment to effectively remove stains, dirt, allergens, and odors from carpets without causing damage.
SERVICE CENTER OPERATIONS
SOUTHEASTERN FREIGHT
11.2021 - 04.2022
- Ensure the customers' shipments arrive on time and damage free
- Freight Handlers/Forklift Driver
- Weight & Inspection.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
FULFILLMENT COORDINATOR
TEASPRESSA
10.2020 - 04.2021
- Played a pivotal role in ensuring the smooth and efficient operations of the fulfillment process
- Responsible for overseeing the printing, picking, and packing of orders, as well as actively monitoring inventory levels, restocking, and supporting various aspects of the fulfillment and customer service functions
- Ensure accurate and timely processing of all orders through various platforms; implemented effective restocking strategies to optimize warehouse efficiency.
- Handled day-to-day shipping and receiving overseeing more than 150 packages per day.
Education
High School Diploma -
Santa Fe South High School
Oklahoma City, OK05.2012
Skills
- Customer Service
- Fair Housing Regulations
- Building rapport
- Fair housing policies
- Customer service expertise
- Lease Agreements
- File Management
- Leasing and sales
- Phone and Email Etiquette
- Application processing
- Sales Techniques
- Team Collaboration
Qualifications Summary
Experienced in leading and motivating others to achieve excellence. Highlight of expertise include: Dependable, Communicative, Coachable, Team Player, Problem Solver, Organizer, Attentive, Motivated, Decision Maker, Proficient Computer Skills.
Timeline
Leasing Consultant
Mark Taylor and Associates
05.2024 - Current
TEAM LEAD
The Mix Nutrition
04.2022 - 03.2024
CARPET CLEANING TECHNICIAN
AMERICA UNITED
04.2022 - 06.2023
SERVICE CENTER OPERATIONS
SOUTHEASTERN FREIGHT
11.2021 - 04.2022
FULFILLMENT COORDINATOR
TEASPRESSA
10.2020 - 04.2021
High School Diploma -
Santa Fe South High School
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