Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
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JUSTIN O. ROMAN

JUSTIN O. ROMAN

Orlando,FL

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize results. Offers strong background in customer relations and communication.

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior Guest Service Agent

Unifi Services / Spirit Airline
11.2023 - Current
  • Cultivated positive relationships with guests through exceptional communication and personalized service.
  • Assisted colleagues during peak times or staff shortages, demonstrating strong teamwork skills.
  • Managed reservation systems, accurately inputting guest information and maintaining up-to-date records.
  • Coordinated with other departments to address specific guest requests or requirements in a timely manner.

Regional Field Marketing Manager

Boundless Energy
06.2022 - 11.2023
  • Recommend service and product enhancement to improve the sales potential and customer satisfaction
  • Ensure the delivery of targets through individual recognition, performance review, people management and reward
  • Determine the company's gross-profit and annual unit plans by analyzing trends and results and implementing marketing strategies
  • Develop field sales action plans to facilitate the implementation of the regional sales programs.

Field Marketing Manager

Momentum Solar
06.2021 - 05.2022
  • Plan for the achievement of individual and divisional targets in alignmentwith the strategies and policies of the company
  • Establish sales objectives by projecting expected sales volume andforecasting and developing sales quotas for territories and the region
  • Positively contribute to team effort by accomplishing related results
  • Provide the necessary support to sales associates to enable them togenerate market leads and close new deals
  • Develop and implement innovative programs, sales initiatives, andstrategies.

Field Marketing Director

Maximo Solar Industries
05.2018 - 05.2021
  • Use personal role modeling, desired behaviors, and techniques to createa positive team environment
  • Maintain up to date records and complete all reporting in a timelymanner
  • Provide feedback and work with leadership to develop and executeeffective marketing plans
  • Oversee all canvassing field activities including training, role playing,daily meetings, field supervisionand motivating team members.

Education

Bachelor of Science - Biology

Universidad InterAmericana De PR
San German, PR
12.2024

Skills

  • Leadership Strategic Planning
  • Business Development
  • Coaching Data Analysis
  • Decision-making capabilities
  • Adaptability and flexibility
  • Professional demeanor
  • Time management expertise
  • Problem-solving abilities
  • Corporate Communications
  • Competitive Analysis
  • Ethical Leadership
  • Networking Abilities

Accomplishments

  • Achieved solar sales increase by 70% and solar installations by 45% during my director years at Maximo Solar Industries
  • Chief Producer Nationwide (3 months consecutive) at Momentum Solar

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Elementary

Certification

  • Wright Brother Award - National Headquarters Civil Air Patrol Auxiliary of United Stated Air Force (January 2012)
  • Certificate of Accomplishment - Puerto Rico Wing Summer Encampment - National Headquarters Civil Air Patrol Auxiliary of United Stated Air Force (June 2012)
  • Certificate of Achievement - Model Rocketry School National Headquarters Civil Air Patrol Auxiliary of United Stated Air Force (November 2012)
  • Transformational Leadership Certificate, Universidad InterAmericana de PR (Spring 2015 & Spring 2016)
  • Leadership and Community Service Certificate for leading activity to help homeless members, Caduceus Pre-Medical Society - Universidad InterAmericana de PR (Spring 2015)
  • Regional Scientific Fair Judge Certificate, Estado Libre Asociado de PR, Departamento de Educacion (Spring 2016)
  • XXV Bioethics Conference Participation Certificate, Universidad InterAmericana de PR (Spring 2016)
  • Students Organization Workshop Certificate, Universidad InterAmericana de PR (Fall 2016)
  • Leadership Certificate for Presidential Services, Caduceus Pre-Medical Society - Universidad InterAmericana de PR (2015-2016 & 2016-2017)
  • Medicine Symposium Participation Certificate, Universidad InterAmericana de PR ( Spring 2017)
  • Speech Academy Participation Certificate, Universidad InterAmericana de PR (Spring 2017)
  • Chapter, Institution & Community Service Certificate, BBB Biological Honor Society, Zeta Beta Chapter (Spring 2017),

Timeline

Senior Guest Service Agent

Unifi Services / Spirit Airline
11.2023 - Current

Regional Field Marketing Manager

Boundless Energy
06.2022 - 11.2023

Field Marketing Manager

Momentum Solar
06.2021 - 05.2022

Field Marketing Director

Maximo Solar Industries
05.2018 - 05.2021

Bachelor of Science - Biology

Universidad InterAmericana De PR

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JUSTIN O. ROMAN