Justin R. Petersen

I am currently enrolled in a three-month culinary internship at Chin Chin Restaurant in Melbourne, Australia. I work extensively under the tutelage of Executive Chef, Benjamin Cooper, at a quintessentially Australian restaurant that focuses on Southeast Asian Food. A typical workday includes preparing the fresh fruit, vegetables and meats that are used on the extensive Thai-inspired menu.

I work extensively with a wide range of ingredients such as ginger, coriander roots, galangal, varieties of mushrooms & chilies, lime leaves, lemongrass, varieties of fish, oyster, and rice wine, as well as cheong fun, pad thai, and glass noodles.

My supervising head chef has complimented me on knife skills, poise in a high-volume kitchen setting, and I’ve received strong feedback from patrons whom I’ve served while working at the bar kitchen.

• Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
• Cross-trained 5 other junior customer service associates.
• Investigated and resolved customer inquiries and complaints quickly.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.
• Trained staff on operating procedures and company services.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Collected and returned items to correct shelf locations and arranged displays to promote sales.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.

• Prepared pizzas and assisted with overseeing kitchen inventory
• Greeted diners with a friendly attitude, resulting in 97% positive customer feedback
• Managed cash and card transactions, promoted loyalty membership card
• Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
• Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
• Prepared raw materials for cooking by cutting vegetables and preparing dough.
• Monitored and maintained clean working areas and cooking surfaces.
• Handled customer complaints professionally to prevent negative reviews or loss of business.
• Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
• Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
• Restocked inventory and ingredient items to maintain optimal kitchen efficiency.