Justin Serrano

Managed the daily operations of the fresh food department, including receiving, stocking, and organizing products to ensure optimal freshness and product availability.

Assisted in inventory management, ensuring stock levels were maintained and product rotation (FIFO) was followed to minimize waste and spoilage.

Provided exceptional customer service by offering knowledgeable product recommendations, answering questions, and ensuring a positive shopping experience.

Monitored quality control standards by inspecting products for freshness and quality, ensuring compliance with health and safety regulations.

Maintained a clean and organized work environment, ensuring all displays, shelves, and coolers were neat, safe, and visually appealing.

Managed product ordering and replenishment for the Fresh Food Department, ensuring optimal stock levels of perishable items (produce, meats, dairy, etc.) while minimizing waste.

Collaborated with suppliers and vendors to place weekly and monthly orders, ensuring timely delivery of high-quality products at competitive prices.

Monitored inventory levels and sales trends, adjusting product orders to meet demand and prevent stockouts or overstocking.

Assisted in the training and onboarding of new team members, ensuring a smooth transition and integration into the team.

Oversaw daily operations of store, including inventory management, sales strategies, and customer service.

Trained and mentored a team of 10–15 associates and 4–5 team leads, providing guidance on product knowledge, customer interactions, and store policies to improve overall performance and morale.

Implemented new merchandising techniques and sales strategies to drive foot traffic and increase average transaction value.

Conducted regular performance evaluations, provided constructive feedback, and implemented incentive programs to motivate staff and improve productivity levels.

Led and managed a high-performing sales team of 10–15 representatives, surpassing both individual and regional goals of monthly and quarterly sales targets.

Monitored team performance, provided coaching, and conducted regular performance reviews to ensure continuous improvement.

Built and maintained strong relationships with repeating customers, ensuring high levels of satisfaction and repeat business.

Trained new hires and mentored sales associates to improve product knowledge and sales techniques.

Collaborated cross-functionally with cashiers and sales team to ensure seamless customer experiences and alignment of business goals.

Collaborated with a diverse team to ensure efficient operations in a fast-paced retail environment, specializing in customer service, inventory management, and sales transactions.

Achieved top sales performance for three consecutive months by proactively engaging customers and recommending product solutions.

Trained and mentored new employees, improving their onboarding experience and reducing training time, leading to quicker acclimatization and productivity on the sales floor.