Justin T. Smith
Kamas,UT
Summary
Hardworking employee enthusiastic about learning and exceling in sales, operations and business development fields inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong leadership, relationship-building and problem-solving abilities. Proven track record in exceeding sales goals and growing business. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
17
17
years of professional experience
Work History
Operations Manager
Sundance Window Cleaning
02.2023 - 12.2023
- Supervised technician team of 20+ and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
Project Manager
BambooHR
05.2021 - 01.2023
- Managed national and international clients during their implementation process into our HR software.
- Handled all aspects of the customer experience; including communication, meetings, trainings, Excel data importing, backend customization, expansion opportunities and overall company implementation.
Leasing Manager
Entrata
02.2019 - 05.2021
- Led team of leasing agents, assisted in helping agents and the department reach goals and objectives. Trained and mentored new hires.
- Provide excellent customer service to residents and clients by providing information, following protocol and resolving complaints and emergency situations.
- Assist clients and residents with work orders, lead calls, community services, resident notes, emails, etc.
Automobile Salesman
Brent Brown Toyota
08.2014 - 01.2015
- Used extensive knowledge of automobiles to provide customers with the best information available to assist in purchasing decisions.
- Developed rapport with staff and previous customers in order to obtain referrals and future business.
Sales Representative
Vivint
10.2013 - 03.2014
- Serviced existing accounts, obtained orders, and established new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets.
- Resolved customer complaints by investigating problems, developing solutions, preparing reports and making recommendations to management.
Owner
C Clearly Window Cleaning
04.2009 - 09.2013
- Built strong client base through networking efforts, referrals, marketing materials, door-to-door sales, follow up calls, trained employees, etc.
- Gained valuable experience in selling myself, business services, and personal abilities.
- Ran day-to-day operations of the business, including maintaining records of accounts receivable, accounts payable, inventory management, marketing and resources.
Salesman
Platinum Protection
04.2007 - 04.2009
- Used door-to-door sales techniques to sell alarm systems to potential customers.
- Promoted and up-sold products and services to meet needs of customers.
- Set and exceeded company and team defined sales goals.
- Recruited and managed a sales team.
- Trained and mentored new sales representatives. Spearheaded onboarding and training initiatives for new hires, improving overall team performance and cohesion.
- Tracked sales metrics to monitor progress towards goals, adjusting strategies as necessary for success.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Education
Business Management/Psychology
Utah Valley University
Business Management
LDS Business College
Skills
- Leadership
- Sales
- Business Development
- Data Analysis and Management
- Customer Retention
- Customer Service
- Inventory Management
- Organizational Management
- Staff Training
- Reporting
- Proficient in Microsoft Office Suite, Salesforce, Housecall Pro, CRM Software, G-Suite
Volunteer Experience
HOA President, 01/14 - 01/16, Orem, UT, In charge of day-to-day administration of the HOA by publicizing and enforcing rules and penalties, Acts on budget items and determine assessment rates for projects conducted within boundaries, Deals with and resolves complaints and suggestions from HOA members
Timeline
Operations Manager
Sundance Window Cleaning
02.2023 - 12.2023
Project Manager
BambooHR
05.2021 - 01.2023
Leasing Manager
Entrata
02.2019 - 05.2021
Automobile Salesman
Brent Brown Toyota
08.2014 - 01.2015
Sales Representative
Vivint
10.2013 - 03.2014
Owner
C Clearly Window Cleaning
04.2009 - 09.2013
Salesman
Platinum Protection
04.2007 - 04.2009
Business Management/Psychology
Utah Valley University
Business Management
LDS Business College