Justin T. Woods
Chula Vista,CA
Summary
Effective employee committed to learning, developing skills in any aspect of team contribution in an educational setting. Capable of self-managing and working independently or collaborating with others on group projects. Strong customer service skills including oversight of others in a sales setting, including cash management, and responding to phone and internet inquiries.
During my years at Southwestern College, I have served as a Peer Ambassador in Outreach, Veteran Services VA Work-Study, Bookstore Assistant, and I worked in the Athletics Department. While in these roles, I have been fortunate to be involved in various aspects as it pertains to students including CCCApply, CCPG, FAFSA, Veterans benefits, registration, transcripts, records, scanning/imaging, and use of the student information system, Colleague, Business Objects, Teams, Cranium Cafe, SARS, Microsoft Outlook, Excel, and Word.
Overview
5
5
years of professional experience
Work History
Education Center Technician Hourly
Southwestern College
01.2024 - Current
- Provide general information and review documentation related to various special admissions programs; review required documentation to verify residency; inform students of resident and non-resident tuition fees; assist military students in completing forms and provide information and assistance.
- Perform various admissions and records based on District policy and procedures as it pertains to student registration, records, and complete various forms for student as needed.
- Assist with outreach and marketing efforts; participate in various outreach opportunities/events as requested;
- Provide information and assistance to students applying for Financial Aid; assist applicants and recipients in completing various forms and applications for loans, scholarships, and fee waivers; receive, review, and ensure accuracy and completeness of forms; schedule appointments for Financial Aid/SAP workshops; advise and assist students with Bank Mobile;
- Assist with statistical data using Colleague and Business Objects;
- Provide information and technical assistance to students, staff, faculty, administrators, and members of the general public related to student services.
- Knowledge of District software use in performing assigned duties; enter and retrieve information; prepare various reports using the appropriate college software.
Department of Veteran Affairs Work Study Employee
Southwestern College
02.2023 - Current
- Perform a variety of clerical and routine technical duties in support of Veteran students in the Financial Aid and Veteran Services Department.
- Provide students, staff, and faculty with information pertinent to the Veteran Services department.
- Respond to incoming phone inquiries from students, staff, and faculty. Respond to student emails from the Veteran Services Inbox.
- Greet and assist students at the front counter and lobby, including virtually in Cranium Cafe.
- Advise students regarding institutional and program applications, policies, procedures, requirements, and restrictions; assist students in the completion of applications; verify and review materials, records, files, and reports for completeness and conformance with established regulations and procedures; apply applicable policies and procedures in determining completeness.
- Maintain records, files, and reports; establish and maintain hardcopy and electronic student records.
- Utilize Ellucian's Colleague for student records and updating of files. Ensure all forms are recorded properly in Perceptive Content/Image Now from all sources including NextGen Forms.
- Process forms using NextGen Forms to include Cal Vet Fee Waivers, COE, DD214's, Veteran Student Contact forms, and Veteran Services Parent Letter requests.
- Ensure the accuracy of reporting student education plans, billing, and knowledge of the various chapters for Veteran Benefits.
- Worked efficiently to handle routine office needs and important tasks for special projects.
- Took and followed detailed directions from others.
Sales Associate
Bed Bath & Beyond
10.2020 - 02.2023
- Served as back up supervisor for the store and customer service.
- Performed clerical duties as needed daily for returns and correspondence.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Balanced cash registers nightly.Prepared cash for deposit at the merchant bank.
- Helped customers locate products and checked store system for merchandise at other sites.Utilized online services and assisted customers in online orders.
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Answered customer questions about sizing, accessories and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Responded to all incoming phone calls from customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
Peer Ambassador
Southwestern College
10.2019 - 03.2020
- Recruited students from the assigned high school on campus.
- Answered questions at the high school site, explained how to apply to the college using CCCApply.
- Assisted in the Dual Enrollment process for registration.
- Assisted students in applying for Financial Aid.
- Assisted in the Admissions and Records Department to cover for employees on several occasions, greeting students, answering phones, and assisting in registration.
- Guided groups of up to 25 people on tours of Southwestern College.
- Responded to email inquiries from students, counselors, and staff at various high schools in the Sweetwater District.
- During the COVID19 pandemic, performed clerical assistance using remote work to include sending and responding to email to communicate with the counseling staff and students
Student Worker, Bookstore
Southwestern Community College
08.2019 - 03.2020
- Shelved new and returned inventory according to proper storage procedures.
- Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate.
- Priced and stocked products to maintain organized inventory and stock.
- Maintained tidy and organized environment to comply with cleanliness standards.
- Picked, sorted and processed customer orders to manage order fulfillment and increase sales.
- Took and followed detailed directions from others.
- Maintained excellent customer service and positive attitude towards guest, customers, and fellow teammates.
Student Worker, Athletics Department
Southwestern Community College
11.2019 - 01.2020
- Delivered mail to customers along route
- Received and routed business correspondence to correct departments and staff members
- Received and referred phone, mail or in-person inquiries and requests to appropriate staff.
- Worked in team environment to maintain high levels of productivity.
Banquet Server, Concessions, Cashier
Centerplate
05.2019 - 01.2020
- Cashier during Comicon and other events
- Handled money, credit cards, and checks
- Reconciled money at the end of shift
- Answered guest questions about events and food services during Comicon and various events
- Guided arriving guests to tables, took drink orders and relayed information to bartenders
- Provided friendly, courteous service to create memorable moments for guests
- Delivered catered food and supplies to facility for on-time set-up
- Stored food in designated containers and storage areas to increase shelf life and prevent spoilage
Education
Bachelor of Science - Business Administration
San Diego State University
San Diego, CA05.2024
Associate of Arts - CSUGE IGETC
Southwestern College
Chula Vista07.2022
Associate of Science - Business Administration
Southwestern Community College
Chula Vista, CA12.2021
High School Diploma -
Eastlake High School
Chula Vista05.2019
Skills
- Hard-working and independent
- Organized, detail oriented
- Outgoing, well spoken, professional, service oriented
- Experienced in Student Services/Outreach/Admissions/Veterans
- Knowledge of college catalog and policy as it pertains to students
- Use of Ellucian's Colleague Student Database
- Knowledge of Perceptive Content/Image Now and NextGen forms
- Versed in Microsoft Office Word, Outlook, Excel, and Power Point
- Fluent in social media platforms
Timeline
Education Center Technician Hourly
Southwestern College
01.2024 - Current
Department of Veteran Affairs Work Study Employee
Southwestern College
02.2023 - Current
Sales Associate
Bed Bath & Beyond
10.2020 - 02.2023
Student Worker, Athletics Department
Southwestern Community College
11.2019 - 01.2020
Peer Ambassador
Southwestern College
10.2019 - 03.2020
Student Worker, Bookstore
Southwestern Community College
08.2019 - 03.2020
Banquet Server, Concessions, Cashier
Centerplate
05.2019 - 01.2020
Bachelor of Science - Business Administration
San Diego State University
Associate of Arts - CSUGE IGETC
Southwestern College
Associate of Science - Business Administration
Southwestern Community College
High School Diploma -
Eastlake High School