Justin Washington
Humble,TX
Summary
Self-directed and resourceful leader with 14 years of experience successfully organizing, coaching and delivering cross-functional projects. Influences and guides at executive-level while structuring and executing complex analyses to support strategy in fast-paced and evolving environment. Excellent influencer and relationship builder with growth mindset and strong communications skills to summarize and present topics effectively to wide audience.
Overview
17
17
years of professional experience
1
1
Certificate
Work History
Client Solutions Executive/Program Manager
AT&T
10.2018 - Current
- Facilitated quarterly meetings with technical leaders, engineers, accounting, and clients to review what has worked for clients and what was needed for their vision of their business future
- Collaborated with cybersecurity engineers, edge networking engineers, and other technical support teams to develop plans of action to achieve needs from clients
- Identified, contacted and cultivated relationships with potential clients, bringing in $400,000 in new business per year.
- Facilitated discussions with Palo Alto, Velocloud, and Configure Inc to develop a cybersecurity SASE solution for a credit union looking to strengthen their posture while moving to a cloud based environment
- Implemented Quarterly Business Reviews to maintain contact with decision-makers for 63 assigned high-value accounts.
- Supported technical, contracting, support and development teams as point-of-contact for questions and concerns and assisted with high-level projects, meetings and presentations.
- Project lead/point of contact to internal and external stakeholders for 40+ projects per year while adhering to budget, schedule, and scoping requirements
- Worked with client leadership to develop solutions specifically targeting client business and marketing goals.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Researched budding technologies and current trends to stay in know to better serve my clients
Senior Manager
AT&T Mobility
08.2018 - 10.2019
- Conducted ongoing staff development to help employees achieve growth within job roles.
- Coached and mentored team of 93 sales managers and associates to achieve efficient process to meet daily and monthly goals
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Removed impediments and guarded team members from interruptions and distractions to ensure maximum productivity.
- Coached employees and trained on methods for handling various aspects of processes and guidelines in place set by agreed upon strategies
- Guided team members in developing plans of action to meet specific self set goals. Established cadence of follow-up to ensure progress to goals were being set
- Worked with team members to deescalate conflicts with peers, supervisors, and leadership personnel
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
Project Execution Lead
AT&T Mobility
04.2014 - 08.2018
- Developed best practices, encouraged team cohesion, overcoming impediments and hurdles to productivity
- Removed impediments and protected teams for interruptions and hurdles to productivity
- Exhibited excellent teamwork and strong work ethic by promoting camaraderie
- Attended meetings to make informed business decisions, provide administrative support and evaluate progress toward goals and objectives.
- Developed analytical frameworks, data models and relevant insights to support prioritization, scoping and effective decision-making throughout organization.
- Developed, managed, coached insourced and outsourced team implementing training programs to improve efficiency and productivity by 70%
- Encouraged coordination and cooperation among departments and continuous review of interdepartmental processes to support quality control and improvement.
- Collaborated with project members to identify and quickly address problems
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives
- Supported fostering culture of customer centricity by aligning with product, marketing, operations, finance, and executive teams to drive initiatives centered on customer success
- Invited by Apple Inc. to their corporate offices to be recognized for collaboration and partnership assisting in planning and developing their Apple Masters program which was implemented nation wide
- Developed growth strategies for network of 26 locations
- Gathered requirements, defined scopes, allocated resources and established scheduled meetings for exceeding project demands
Retail Sales Manager
AT&T
06.2007 - 04.2014
- Managed day-to-day staffing and handled scheduling for all store employees.
- Coached over 100 sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Trained team members in successful strategies to meet operational and sales targets.
- Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
- Developed creative solutions to meet individual client needs
- Met or exceeded sales goals for accounts by bringing in over 115 new accounts and upselling wireless business and fiber to existing clients
- Expanded customer base by identifying needs, developing solutions and delivering client centered products
- Collaborated with fellow Sales Managers and management to determine company goals and translate goals to individual client needs
Education
Bachelor of Arts - Management
University of Houston - Downtown
Houston, TX12.2016
Skills
- Interpersonal Communication Skills
- Professional Development
- Effective Communication
- Executive Presentation Development
- Leading Projects
- Managing Multiple Projects
- Collaboration
- Active Listening
- Team Building
- Leadership
- Organization and Time Management
Timeline
Client Solutions Executive/Program Manager
AT&T
10.2018 - Current
Senior Manager
AT&T Mobility
08.2018 - 10.2019
Project Execution Lead
AT&T Mobility
04.2014 - 08.2018
Retail Sales Manager
AT&T
06.2007 - 04.2014
Bachelor of Arts - Management
University of Houston - Downtown
Certification
- Professional Scrum Master (PSM I) Scrum.org - July 2022 - https://www.scrum.org/user/1066229