Summary
Overview
Work History
Education
Skills
Certification
Timeline
AdministrativeAssistant
Justin Young

Justin Young

Parkersburg,WV

Summary

Sales professional equipped to drive impactful training programs and elevate team performance via CRM management. Expertise in developing tailored sales strategies, enhancing skills, and fostering collaborative environments. Known for adaptability, reliability, and focus on achieving outstanding results. Proficient in communication, leadership, and strategic planning.

Overview

13
13
years of professional experience
5
5

Certifications

Work History

SALES & TRAINING MANAGER

Sam's Club
10.2024 - Current
  • Analyzed and collected data to track trainee satisfaction and educational trends using internal CRM.
  • Developed and designed Visual and Interactive training aids to enhance and simplify training processes.
  • Used Microsoft Suite to revise and update training materials and content to reflect new products and techniques.
  • Improved overall sales results by providing ongoing coaching and feedback to individual team members.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Drove team revenue totals by bringing in top sales numbers.
  • Leveraged market knowledge to capitalize on emerging opportunities and maintain consistent growth rate at 100% or higher.

BRANCH MANAGER

PEOPLES BANK
08.2021 - 08.2024
  • Spearheaded CRM implementation to market team to further drive business production and offer more tailored sales solutions to employees.
  • Completed filings and upheld strict compliance with regulatory agencies and supervisors.
  • Examined customer loan applications for loan approvals and denials.
  • Identified partnership opportunities and established favorable business connections.
  • Forecasted trends and recommended improvements based on financial risk analyses.
  • Boosted sales and customer loyalty through incentive programs and charity events.
  • Assessed employee performance and developed improvement plans.
  • Created strategies to develop and expand existing customer sales, resulting in an increase in annual sales.
  • Compiled database of loan applicants' credit histories, financial statements and other financial information.
  • Enhanced branch production rates over 107% by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.

GENERAL MANAGER

VICTRA/VERIZON INDIRECT
03.2020 - 08.2021
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Organized budgets and oversaw P&Ls as well as successfully achieving margin targets consistently to stay on track with growth plans.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Grew YOY sales 185% by consistently meeting and exceeding quotas.

TERRITORY SALES MANAGER

UNIFIRST CORPORATION
08.2019 - 03.2020
  • Utilized Microsoft CRM System to maximize pipeline management and drive sales numbers for entire territory.
  • Planed and organized routes within territory to maximize efficiency and time in field during peak sales hours.
  • Competitively prospected new businesses in local and regional territories.
  • Performed comprehensive market research on products and local businesses.
  • Actively cold called and warm called potential clients to set presentation appointments averaging 50 calls a day.
  • Drafted proposals and complete sales contracts.
  • Trained and developed team members to operate efficiently without direct supervision.
  • Exceeded targets by building, directing and motivating high-performing sales team.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Closed average of 20 sales calls each quarter.
  • Resolved all vendor and account problems efficiently while exceeding sales quotas by 120%.
  • Prepared sales presentations for clients showing success and credibility of uniform and facility service products.

SALES MANAGER

VERIZON WIRELESS
10.2014 - 08.2019
  • Led and motivated a team of commission-based sales representatives to achieve and exceed monthly sales goals.
  • Implemented SalesForce CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
  • Taught/Coached all reporting sales representatives on sales tactics and assisting guests while maintaining the company's core values.
  • Led weekly conference calls with other management staff highlighting opportunities for growth within the monthly scorecard.
  • Conducted inventory audits weekly to reduce shrinkage.
  • Completed weekly merchandising projects to ensure market compliance.
  • Hosted monthly contests and team building exercises to maintain employee experience and morale.
  • Adapted and enforced a digital future by utilizing funnel software and educating employees on its function and the contribution it can make to the sales process.
  • Helped customers choose solutions suited to specific business needs by offering insight into available product or service options.


SALES MANAGER

RADIOSHACK
08.2012 - 05.2014
  • Hosted training sessions of all associates in sales and customer experience.
  • Started as part time sales rep and worked way up to management.
  • Commission based sales environment.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Education

Bachelor of Science - Psychology

University of Rio Grande
Rio Grande, OH
01-2016

High School Diploma -

Southern Local School District
Racine, OH
01-2012

Skills

  • Sales process optimization
  • CRM management
  • Management support
  • Sales presentations
  • Sales strategy development
  • Training program design
  • Team collaboration
  • Effective communication

Certification

  • Microsoft Office Specialist: Expert
  • CompTIA A+
  • NMLS & MLS Certified Lender
  • West Virginia Notary Public
  • American Red Cross CPR Certified

Timeline

SALES & TRAINING MANAGER

Sam's Club
10.2024 - Current

BRANCH MANAGER

PEOPLES BANK
08.2021 - 08.2024

GENERAL MANAGER

VICTRA/VERIZON INDIRECT
03.2020 - 08.2021

TERRITORY SALES MANAGER

UNIFIRST CORPORATION
08.2019 - 03.2020

SALES MANAGER

VERIZON WIRELESS
10.2014 - 08.2019

SALES MANAGER

RADIOSHACK
08.2012 - 05.2014

Bachelor of Science - Psychology

University of Rio Grande

High School Diploma -

Southern Local School District

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Justin Young