Justise Lovings
Kalamazoo,MI
Summary
Proven track record in enhancing client/visitor satisfaction and streamlining operations at Western Michigan University. Skilled in data entry and client relations, adept at managing multiple tasks with discretion. Contributed significantly to team efficiency and office management, demonstrating exceptional time management and verbal communication abilities. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
3
3
years of professional experience
Work History
Receptionist
Western Michigan University
09.2023 - Current
- Greeted incoming visitors, students, and other staff professionally and provided friendly, knowledgeable assistance.
- Enhanced visitor satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing walk-in clients.
- Resolved student problems and complaints.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Kept reception area clean and neat to give visitors positive first impression.
Intern
Kalamazoo Public Defenders Office
09.2022 - 12.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within the legal field, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Contributed to a positive team environment by collaborating with fellow interns on group projects.
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
- Provided project progress updates and proposed solutions to issues.
- Maintained accurate records and documentation of projects to inform colleagues of progress and updates.
- Sorted and organized files and reports.
Receptionist
Western Michigan University
10.2022 - 04.2023
- Welcomed visitors with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered phone promptly and collected and distributed messages to team members and managers to support open communication.
- Balanced employee availability, visitor schedules, and work load levels when scheduling appointments.
- Scheduled meetings and client appointments for staff members.
- Organized, maintained and updated information in computer databases.
Receptionist
Western Michigan University
10.2021 - 03.2022
- Greeted incoming residents and visitors kindly and provided knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
Bachelor of Science - Criminal Justice
Western Michigan University
Kalamazoo, MI04.2025
High School Diploma -
Connections Academy
Troy, MI06.2021
Skills
- Time Management
- Verbal and written communication
- Telephone skills
- Data Entry
- Client relations
- Scheduling
- Calendar Management
- Documentation And Reporting
- Office Management
- Performance Improvement
Timeline
Receptionist
Western Michigan University
09.2023 - Current
Receptionist
Western Michigan University
10.2022 - 04.2023
Intern
Kalamazoo Public Defenders Office
09.2022 - 12.2023
Receptionist
Western Michigan University
10.2021 - 03.2022
Bachelor of Science - Criminal Justice
Western Michigan University
High School Diploma -
Connections Academy
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