Justiz Valenzuela
Lindon,Utah
Summary
Highly motivated leader with proven ability to plan, manage teams, and deliver results in fast-paced environments. Skilled communicator known for exceptional customer service and efficient process development.
Overview
7
7
years of professional experience
Work History
Customer Service Team Lead
Trove Brands
Lehi, Utah
02.2023 - Current
- Coordinated and led a team of 10-15 agents, planning trainings, creating and implementing policies, and overseeing daily tasks to ensure performance goals were met
- Coached and mentored agents, fostering a positive and productive work environment delivering a top tier customer experience
- Managed team and maintained standards through more than 100% increase in customer interactions over two years
- Communicated effectively with team members and management to ensure clear understanding of objectives and address any challenges.
Online Account Executive
Zoom Video Communications
Remote
05.2021 - 11.2022
- Organized and vetted inbound leads, collaborating with appropriate sales representative or working directly to maximize sales
- Developed and implemented efficient processes to streamline workflow and improve productivity
- Provided exceptional service through clear and compelling communication.
Member Service Representative
Mountain America Credit Union
North Ogden, Utah
03.2019 - 08.2020
- Analyzed member needs, in order to offer personalized financial advice, strategies for debt control and fraud protection, helping members to achieve their individual goals
- Assisted in the training and onboarding of new employees in Collaboration with management
- Organized and monitored inventory systems, establishing operational efficiency and member satisfaction while planning for future needs.
Assistant Manager/Inventory Lead
Adrian's Formal Wear
St. George, Utah
02.2017 - 01.2019
- Provided hospitable and inviting client experience by assisting with product selections and ensuring guest satisfaction by overseeing other sales-reps and general operations
- Spearheaded the creation and implementation of new inventory tracking, ordering and sales systems, optimizing store logistics and efficiency
- Maintained comprehensive knowledge of all products, effectively communicating with customers to meet their specific needs.
Education
B.A. Spanish - Professional Sales Minor
Weber State University
Ogden12-2020
Associates Degree -
Dixie State University
St. George, UT12-2018
Skills
- Detail oriented
- Team Management
- Microsoft Office and Google Suite Proficiency
- Outgoing and Personable
- Client Relations
Accomplishments
- Eagle Scout
- Full-Time missionary service for the Church of Jesus Christ of Latter-Day Saints
- Weber State University Student Section Leadership
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Team Lead
Trove Brands
02.2023 - Current
Online Account Executive
Zoom Video Communications
05.2021 - 11.2022
Member Service Representative
Mountain America Credit Union
03.2019 - 08.2020
Assistant Manager/Inventory Lead
Adrian's Formal Wear
02.2017 - 01.2019
B.A. Spanish - Professional Sales Minor
Weber State University
Associates Degree -
Dixie State University
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