- Avid Reader
- I enjoy helping others and giving back to the community
- Playing Sports
- Music
- Outdoor Recreation
Juston OLeary
OCOEE,FL
Summary
Dynamic and results-oriented professional with a diverse background spanning masonry, customer service, and technical support. Excelled at Cole Masonry by mastering stonework repair and enhancing job site safety, alongside boosting customer satisfaction rates at Olympus Cameras through expert problem-solving. Demonstrates exceptional hand tool proficiency and a commitment to continuous improvement.
Overview
22
22
years of professional experience
Work History
Masonry Apprentice
Cole Masonry
02.2017 - 12.2024
- Assisted in achieving high-quality masonry work by maintaining tools and equipment, keeping job sites clean and organized.
- Aided senior masons in efficiently constructing walls, partitions, arches, fireplaces, chimneys, and other structures as per blueprints or project requirements.
- Collaborated closely with supervisors to receive constructive feedback on work performance and continuously improve as a masonry apprentice.
- Adapted quickly to new project demands by swiftly learning how to operate different types of machinery or specialized tools when required.
Customer Service
Ormond Beach Vacation Sales
03.2014 - 12.2016
- Increased client satisfaction by providing excellent customer service.
- Followed up with customers about customer service.
- Delivered excellent customer service, resulting in increased member retention rates.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Provided excellent customer service throughout the entire event planning process.
Technical Support Representative
Olympus Cameras
05.2003 - 02.2005
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
Education
Associate of Science - Computer Programming
Florida Metropolitan University
Orlando, FL04-2002
Skills
- Customer service
- Active listening
- Call center experience
- Computer proficiency
- Professional telephone demeanor
- Product knowledge
- Appointment scheduling
- Technical support
- Multi-line phone talent
- Proofreading
- Travel planning
Interests
Timeline
Masonry Apprentice
Cole Masonry
02.2017 - 12.2024
Customer Service
Ormond Beach Vacation Sales
03.2014 - 12.2016
Technical Support Representative
Olympus Cameras
05.2003 - 02.2005
Associate of Science - Computer Programming
Florida Metropolitan University
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