Just Rita Therese
Tacoma
Summary
Management professional adept at establishing strong relationships with customers, vendors, and team members. Proven track record of achieving lead generation goals and record sales during high-pressure events. Committed to fostering a collaborative environment that encourages innovation and staff engagement.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Lead Generator
Bath Fitter
Kent
02.2013 - Current
- Generated leads and promoted products at trade shows and festival events, providing detailed product information.
- Engaged potential customers part-time to generate leads through informative product presentations.
- Successfully achieved projected lead goals during first 6-months.
- Established positive first-time customer experiences by actively listening and interpreting body language to foster trust and confidence.
- Trained new hires from Labor Ready after completing initial onboarding.
Supervisor, Ticker Seller, Will Call, Trouble Seats, Hawker
TicketMaster/Live Nation
09.1999 - Current
- Assistant to Box Office Manager at Puyallup Fair Grounds under Geri Wakefield, and Wendy Phillips; Todd Kemp, Tacoma Dome and The Greater Tacoma Convention and Trade Center.
- Sold 1/5 of all sales for the Enrique Iglesias concert in under 2 hours.
- Held the record for most sales processed during both the Football playoffs and Wrestling tournaments.
- Multi-tasked by resolving co-sellers' transaction issues while processing customer sales.
- Trained ticket sellers on new ticketing systems to enhance team efficiency.
- Currently competent in 3 in-house ticketing systems and on hard-stock ticket sales.
- Collaborated with administration to reclassify ticket holds and develop training manuals.
- Work under Andrea Bradley, for 10 years at White River Amph and the Gorge.
Coordinator, Grounds Maintenance, Gate Keeper, Lane Director
Pierce County Parks and Recreation
Tacoma
11.2022 - 01.2026
- Coordinated schedules for 13 to 25 crew members as Coordinator of Fantasy Lights over 3 years.
- Process parking fees for Spanaway Lake (gate Keeper).
- Directed vehicles to cashier booths, ensuring smooth flow and reducing wait times.
- Managed traffic flow on Military Rd, effectively minimizing congestion.
- Maintain the 2-way traffic flow from the park entrance and vehicles exiting the park.
- Resolved guest inquiries effectively.
- Created welcoming atmosphere for guests.
Intake Agent – Level 2 – non-permanent
Employment Security Department of Washington State
04.2021 - 03.2022
- Taking calls from our toll-free line and answering questions from claimants regarding procedures, laws, and policies with respect to unemployment insurance.
- Handled complaint calls from claimants, resolving issues when possible and escalating complex cases to appropriate level.
- Answer complex questions from employers, claimants, and others, advising those affected, based on UI laws, policies, and procedures.
- Investigated unemployment issues to determine eligibility and compliance.
- Apply complex laws and policies, rules, regulations, and procedures applicable to the unemployment insurance program.
- Review documents for completeness, accuracy and compliance with laws and regulations.
- Identified eligibility issues and referred cases to Adjudication, facilitating timely resolution of claims.
- Conducted telephone interviews to gather work history and verify earnings, ensuring compliance with unemployment insurance standards.
Driving Instructor/Examiner
ACME Driving School
03.2017 - 03.2020
- Instructed students in correct driving maneuvers and techniques to improve skills following procedures mandated by law.
- Implemented driving instruction in accordance with Washington State DOL laws and guidelines.
- Delivered constructive feedback to enhance students' confidence and driving abilities.
- Guided students in critical thinking during assignments to promote safe driving decisions.
- Ensured effective classroom management and facilitated testing to support student performance.
- Worked with a diverse population ie: age, language, culture and learning abilities.
Assistant to the Superintendent of Parking and Livestock
Washington State Fair
02.2017 - 09.2018
- Assistant – working in operations to coordinate staffing of Parking Lots for Spring/Fall Fair.
- Coordinated with Superintendent to assign Supervisors and employees to parking lots.
- Distributed rehire/new hire packages to streamline onboarding process.
- Followed up with employees to complete new hire packages, ensuring compliance and timely processing.
- Process hire packages upon return. Checking for missing information on W-4 and applications.
- Entered employee data into database for accurate record-keeping.
- Maintained organized employee files and payroll records for efficient access.
- Collaborated with Operations to identify and implement improved tracking methods for employee information.
Education
Drivers Ed Instructor Examiner
SouthHill A Driving School
Puyallup, WA03-2020
Associate of Arts - Legal Secretary/Paralegal
Pierce College
Lakewood, WA01-2001
Associate of Arts - Journalism/General Assoc
Ventura Community College
Ventura, CA01-1998
Skills
- Administration Assistant
- Customer Service
- Excellent communications
- Leadership
- Computer skills
- Active
- Self-motivated
- Determined
- Flexible
- Cost reduction
- Time management
- Working with diverse populations
- Problem recognition
- Preventive measures
- Adaptability
- Creative thinking
- Productivity improvement
Certification
- Drivers Education and Instructor’s License
- CDL – Class B
- Washington State Guard License
- Food Handlers Permit
Timeline
Coordinator, Grounds Maintenance, Gate Keeper, Lane Director
Pierce County Parks and Recreation
11.2022 - 01.2026
Intake Agent – Level 2 – non-permanent
Employment Security Department of Washington State
04.2021 - 03.2022
Driving Instructor/Examiner
ACME Driving School
03.2017 - 03.2020
Assistant to the Superintendent of Parking and Livestock
Washington State Fair
02.2017 - 09.2018
Lead Generator
Bath Fitter
02.2013 - Current
Supervisor, Ticker Seller, Will Call, Trouble Seats, Hawker
TicketMaster/Live Nation
09.1999 - Current
Drivers Ed Instructor Examiner
SouthHill A Driving School
Associate of Arts - Legal Secretary/Paralegal
Pierce College
Associate of Arts - Journalism/General Assoc
Ventura Community College