Justus Braswell
San Diego,CA
Summary
Dynamic retail professional with extensive experience at O'Reilly Auto Parts, excelling in customer service and team leadership. Proven track record in enhancing sales growth and operational efficiency. Skilled in problem-solving and parts management, consistently delivering exceptional results while fostering a motivated team environment. Committed to exceeding customer expectations and driving success.
Overview
9
9
years of professional experience
Work History
Store Manager
Oreilly Auto Parts
04.2021 - 07.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Manager
Oreilly Auto Parts
03.2018 - 04.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Parts Specialist
Oreilly Auto Parts
01.2016 - 05.2018
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
Education
Mission Hills High School
San Marcos, CA06.2016
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Goal setting
- Retail operations
- Sales growth
Timeline
Store Manager
Oreilly Auto Parts
04.2021 - 07.2024
Assistant Manager
Oreilly Auto Parts
03.2018 - 04.2021
Parts Specialist
Oreilly Auto Parts
01.2016 - 05.2018
Mission Hills High School
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