Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Justus Korir

Justus Korir

Meriden,CT

Summary

Dynamic Quality Engineer II at Honeywell Fire Systems with a proven track record in quality control and root cause analysis. Adept at cross-functional collaboration and process improvement, I excel in enhancing product quality and customer satisfaction. Passionate about mentoring teams and driving effective solutions to complex challenges.

Overview

8
8
years of professional experience

Work History

Quality Engineer II

Honeywell Fire Systems
Northford, Connecticut
04.2024 - Current
  • Conducted inspections on fire safety equipment for compliance with standards.
  • Collaborated with team members to identify and resolve quality issues.
  • Supported root cause analysis for product non-conformities and defects.
  • Collaborated with cross-functional teams to develop solutions that improve overall product quality.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Analyze customer returns and issue or refuse credit depending on findings from the analysis.
  • Use of schematics during product analysis.

CX PROGRAM MANAGEMENT PROFESSIONAL

Honeywell Safety and Productivity Solutions
SAN LUIS POTOSI , SAN LUIS POTOSI
03.2023 - 08.2023
  • Designed dashboards and other visualizations for key stakeholders using Tableau.
  • Identified needs of customers promptly and efficiently.
  • Worked with cross-functional teams to achieve goals.

CX TRAINING PROFESSIONAL

Honeywell Fire Systems
SAN LUIS POTOSI MEXICO, SAN LUIS POTOSI MEXICO
12.2019 - 03.2023
  • Developed training materials for fire safety and system operations.
  • Facilitated workshops to enhance employee knowledge of fire protection protocols.
  • Conducted assessments to evaluate training effectiveness and employee understanding.
  • Collaborated with teams to identify training needs and program improvements.
  • Mentored new staff in operational best practices within the training environment.
  • Provided ongoing feedback to participants on their performance during trainings.
  • Coached employees on best practices for achieving desired results from trainings.
  • Acted as escalation point for customer product issues for system sensor and Firelite product line.

Tech support professional

Honeywell
san luis potosi mexico, san luis potosi mexico
12.2017 - 12.2019
  • Provided technical support for Honeywell products and services to customers.
  • Resolved customer inquiries through phone, email, and chat channels.
  • Collaborated with engineering teams to address product issues effectively.
  • Escalated complex issues to senior technical staff for resolution.

Education

Bachelor of Science - INFORMATICS ENGINEERING

INSTITUTO TECNOLOGICO DE SAN LUIS POTOSI
SAN LUIS POTOSI MEXICO
12-2017

Skills

  • Quality control
  • Root cause analysis
  • Product inspections
  • Compliance standards
  • Data visualization
  • Process improvement
  • Cross-functional collaboration
  • Problem solving
  • Team building
  • Mentorship
  • Attention to detail

Accomplishments

  • Fire tech support employee of the year 2019.
  • Outstanding individual contributor for fire training team 2021

Languages

English
Native/ Bilingual
Spanish
Full Professional
Swahili
Native/ Bilingual

Timeline

Quality Engineer II

Honeywell Fire Systems
04.2024 - Current

CX PROGRAM MANAGEMENT PROFESSIONAL

Honeywell Safety and Productivity Solutions
03.2023 - 08.2023

CX TRAINING PROFESSIONAL

Honeywell Fire Systems
12.2019 - 03.2023

Tech support professional

Honeywell
12.2017 - 12.2019

Bachelor of Science - INFORMATICS ENGINEERING

INSTITUTO TECNOLOGICO DE SAN LUIS POTOSI

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