Justus C. Mina
Fort Myers,FL
Summary
Motivated and dedicated aspiring IT professional seeking an entry-level position where I can apply my strong technical aptitude, hands-on hardware experience, and ability to learn quickly. Eager to contribute to a team while expanding my knowledge of IT systems and support.
Customer service professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
LPG Neurosurgery / Lee Health
03.2023 - Current
- Monitor, track and convey important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Direct incoming calls to internal personnel and departments, routing to best-qualified department.
- Record actions taken, issues resolved and information to effectively manage customer accounts.
- Ensure compliance with HIPAA regulations when handling sensitive patient information, always protecting client privacy.
- Facilitate smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Maintain accurate records of customer interactions, ensuring proper documentation within the company’s database.
- Process medical records requests from outside providers according to facility, state, and federal law.
- Print and photocopy documents to provide patients with copies of medical records.
Front Desk Agent
Hampton Inn & Suites
09.2022 - 02.2023
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Supervised daily operations of hotel front desk in absence of manager.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Received incoming calls and coordinated with staff to fulfill customer requests.
Shift Supervisor
CVS
08.2021 - 08.2022
- Assisted cashiers with suspending/voiding orders
- Assisted customers at the self-checkout scans, if needed
- Monitored customer flow at self-checkout scans
- Help run the flow of the store
- Counting the drawers, giving out change when needed, depositing money for pickup
- Computer work, updating info for prices, and shipment
- Provide a friendly work/shopping environment for all associates/customers
- Gathered and shipped online orders for customers
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Cashier/Shift Supervisor
HOME DEPOT
09.2016 - 03.2020
- Assisted cashiers with suspending/voiding orders
- Monitored customer flow at self-checkout scans
- Performed checkout responsibilities as a cashier
- Checked orders for quality and completeness.
- Assisted upper management with daily operations to meet standards of service and quality.
- Educated customers about offerings, promotions and pricing to boost sales.
- Resolved customer complaints and reported issues to senior management.
- Completed opening and closing duties to facilitate business operations.
Education
High School Diploma -
TEANECK HIGH SCHOOL
Teaneck, NJ06.2016
Skills
- Operating Systems: Windows (7/10/11), macOS
- Hardware: Desktop assembly, component installation, troubleshooting, upgrades
- Software: Basic system utilities, productivity suites, web applications
- Networking: Basic understanding of routers, Wi-Fi setup, peripheral connectivity
- Other: Data backup, system formatting, device configuration
Certification
CompTIA A+ - September 22, 2025 – September 22, 2028
Timeline
Customer Service Representative
LPG Neurosurgery / Lee Health
03.2023 - Current
Front Desk Agent
Hampton Inn & Suites
09.2022 - 02.2023
Shift Supervisor
CVS
08.2021 - 08.2022
Cashier/Shift Supervisor
HOME DEPOT
09.2016 - 03.2020
High School Diploma -
TEANECK HIGH SCHOOL
SKILLS & QUALIFICATIONS
- Self-directed and detail-oriented; able to multi-task and handle high-pressure situations with a confident and professional demeanor
- Proficient in the use of computer systems, software and web-based systems such as MS Suite, EMR Systems, Adobe Professional.
- Friendly and helpful customer service.
- Problem Solving
- Teamwork and Collaboration
- Coordinating Daily Operations
- Inventory Assessment
- Staff Supervision
- Cash Management
- Front Desk Operations
- Well-versed with EPIC Electronic Medical Record System