Justus P Fuentes
Valrico
Summary
Seeking the position where I can utilize my experience and expertise in warehouse retail management, inventory control and receiving, as well my past experience in the insurance industry handling Claims and Subrogation with high volume, strict deadlines, and regulations with a workload inventory valued in the millions.
Overview
24
24
years of professional experience
Work History
Independent Licensed Insurance Agent
Globe Life Liberty National worksite advantage division
05.2021 - Current
- Create and qualify eligible new business leads
- Create efficient sales routes
- Solicit appointments with Business owners
- Schedule enrollments to Sell Benefits and write policies
- Manage existing clients needs including scheduling re-enrollments
- Assist with Claims for Clients and provide customer service
Subrogation Claims Representative
Donegal Mutual Insurance
04.2021 - 04.2025
- Provided guidance to less experienced colleagues, sharing knowledge and expertise in the subrogation claims process.
- Kept current with industry trends by attending seminars, webinars, and workshops to continuously improve skills and stay informed about changes in laws or regulations.
- Identified potential fraud indicators during claim investigations, taking appropriate action to protect company interests while adhering to legal guidelines.
- Improved claim resolution rates by thoroughly investigating subrogation claims and gathering relevant evidence.
- About inter company arbitration for liability and damage disputes on both property and auto
- Refer a sign and manage files with counsel in small claims court for disputes that cannot be arbitrated
Outbound Subrogation Specialist
Progressive insurance
03.2018 - 05.2021
- Liability Specialist, also experience in damage dispute
- Responsible for resolving disputed liability and damage files
- Make informed decisions by assessing available evidence and risk factors
- File Arbitration and hear cases
- Negotiate with no-standard companies to maximum our recovery or determine to litigate
- High volume with deadlines
- Assist with peers within my team as well as the entire origination
- Team Delegate for 30 Minute Thursday departmental meetings
- Appointed Lead for Team Building activities for my Team
CCU Senior Representative
Progressive Insurance
02.2016 - 03.2018
- Maintain adjuster license in several states
- Contact all applicable parties by telephone and conduct recorded statements
- Collect all relevant evidence and determine liability
- Determine all applicable coverage
- Set estimates, repairs, and or subrogation in bound or out bound
- Maintain files to completion of claim and or until referred for subrogation
Customer Service Representative
Progressive Insurance Call Center
12.2014 - 02.2016
- Handle High call volume and provide excellent customer service
- Ability to use and understand Progressive Systems
- Understanding of Progressive Policy Contracts and how they apply to State Laws and Coverage’s
Assistant Manager
Sam’s Club (Wal-Mart INC)
07.2001 - 12.2014
- Designed displays to make the store experience interactive and engaging.
- Displayed the appropriate signage for products and sales promotions.
- Arranged items in favorable positions and areas of the store for optimal sales. Organized and located inventory and updated store spreadsheets.
- Uphold stock levels and proper pricing for multiple product lines.
- Conducted staff meetings with sales personnel to introduce new merchandise.
- Ran weekly and monthly strategy reports to analyze business trends and make recommendations.
- Researched current and past business performance using online systems and available reports.
- Manage Receiving and Inventory for assigned business area
- Effectively communicated and coordinated execution of the planograms with store management.
- Build effective relationships with each store to develop superior customer satisfaction.
Education
High School -
Bloomingdale High School
06.1998
Skills
- Strong verbal and written communication skills
- Excellent customer service
- Experience with high volume and Meeting deadlines
- Telephone Call Center Experience
- Computer Skills Microsoft Office proficient
- Knowledge of Insurance and Estimating Systems and Software
- Multi-Tasking and time management skills
- Claims management
- Team building and team management
- Manager experience
Timeline
Independent Licensed Insurance Agent
Globe Life Liberty National worksite advantage division
05.2021 - Current
Subrogation Claims Representative
Donegal Mutual Insurance
04.2021 - 04.2025
Outbound Subrogation Specialist
Progressive insurance
03.2018 - 05.2021
CCU Senior Representative
Progressive Insurance
02.2016 - 03.2018
Customer Service Representative
Progressive Insurance Call Center
12.2014 - 02.2016
Assistant Manager
Sam’s Club (Wal-Mart INC)
07.2001 - 12.2014
High School -
Bloomingdale High School
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