Summary
Work History
Education
Skills
Timeline
Generic

JUSTUSPHINE QUASHIGAH

Philadelphia,PA

Summary

Dedicated Human Services Worker with a proven track record at Professional Partners in Human Services, excelling in client advocacy and crisis intervention. Enhanced service delivery through effective communication and behavioral support, significantly improving client satisfaction. Skilled in developing individualized care plans and fostering positive relationships, ensuring dignity and respect for all clients.

Work History

Human Services Worker

Professional Partners in Human Services
  • Assisted clients in navigating social services and resources effectively.
  • Supported case management processes by documenting client interactions and progress.
  • Facilitated communication between clients and service providers to enhance service delivery.
  • Conducted needs assessments to identify client support requirements accurately.
  • Implemented best practices in client engagement, improving satisfaction levels significantly.
  • Trained new staff on organizational policies and procedures to ensure compliance and efficiency.
  • Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
  • Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.

Direct Support Professional

Honest Hands Home Care
2019 - 2025
  • Supported individuals with disabilities by addressing personal care needs with sensitivity and respect.
  • Supported daily living activities including meal preparation, hygiene, and medication management.
  • Developed and implemented individualized care plans in collaboration with healthcare professionals.
  • Monitored client progress, documenting observations and reporting changes to appropriate team members.
  • Assisted clients in social integration through community engagement and recreational activities.
  • Trained new staff on best practices for client interaction and support procedures.
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.

Education

Bachelor of Science - Bachelor of Science in Human Services

University of Liberia
Monrovia Liberia
02.2003

Skills

  • Behavioral support
  • Client advocacy
  • Self-care awareness
  • Multicultural competence
  • Patient-centered care
  • Family counseling
  • Family therapy
  • Behavioral analysis
  • Crisis intervention
  • Goal setting
  • Conflict resolution
  • Interpersonal skills
  • Behavior management
  • Patient support
  • Active listening
  • Disability support

Timeline

Human Services Worker

Professional Partners in Human Services

Direct Support Professional

Honest Hands Home Care
2019 - 2025

Bachelor of Science - Bachelor of Science in Human Services

University of Liberia