Justy Doyle
Clermont,FL
Summary
I have nine years of expertise in high-quality customer relationship management and am a self-motivated, diligent individual. I am skilled at working with a variety of people and possess exceptional interpersonal, administrative, and collaborative skills. In every facet of sales, marketing, and client success, I have applied my interpersonal talents to provide outstanding customer service and problem-solving abilities. In addition, I've worked in hospital settings for a long time, including in-patient recovery and mental health programs. I am knowledgeable about the norms, morals, and time-management techniques required to preserve professional relationships in a variety of contexts. I'm prepared to investigate a new fulfilling job route because of my experience, capacity to create enduring relationships with clients, and leadership abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Community Programs Manager
Aspire Health Partners
Orlando, FL
05.2022 - Current
- Develops and upholds a transparent and constructive working relationship with program administrators, medical personnel, managers, and our community partners.
- Perform initial assessments on both incarcerated and released defendants to ascertain their suitability for the community programs.
- Send monthly reports to the relevant office on services rendered, billing, accounts payable, and all other billing.
- As required, offer case management services.
- Send daily reports detailing the services rendered.
- In addition to serving as a court liaison for all mental health treatment, veteran court-related clients, and pre-trial release clients, coordinate with defendants, judges, attorneys, physicians, and other court officials to make sure clients are receiving the assistance they require.
Operations Manager
JC Greescapes, INC.
St. Cloud, FL
06.2020 - 05.2022
- Leading and managing teams of diverse professionals to achieve project goals and deliverables.
- Oversaw and led a variety of teams to accomplish project goals and deliverables.
- Created and shared project goals, schedules, budgets, risk analyses, and scope.
- Coordinated and worked together with clients, suppliers, and other internal and external stakeholders.
- Trained, guided, and oversaw employees, guaranteeing excellence and career advancement.
- Oversaw day-to-day operations and planned employee activities.
- Performed market research to set competitive prices, which increased client acquisition by 40%.
- Oversaw community outreach programs to improve corporate social responsibility.
- Performed marketing initiatives with the goal of acquiring new clients.
Client Experience Manager
Orlando Recovery Center
Orlando, FL
10.2017 - 05.2020
- Earned a promotion following superior performance and demonstrated the ability to quickly learn and connect with customers.
- Analyze client data, feedback, and satisfaction metrics to identify areas for improvement and opportunities for growth.
- Create and present reports, proposals, and presentations to stakeholders to communicate the performance of the company.
- Provide coaching, mentoring, and feedback to the team members to ensure their professional development, and performance improvement.
- Established and monitored the service level agreement, key performance indicators, and quality standards for the client experience team.
- Resolved complex customer issues and complaints in a timely manner.
Education
Google Project Management
Coursera
05-2024
Bachelor of Science - Psychology
University of Central Florida
Orlando, FL05-2015
Skills
- Interviewing skills
- Reliability
- Public relations
- Generate reports
- Public Speaking
- Service planning
- Resource development
- Budget Management
- Conflict Resolution
- Adaptability
- Social Services
- Strategic Partnerships
- Cultural Sensitivity
- Program implementation
- Multitasking Abilities
- Community development
- Case Management
- Problem-solving abilities
Accomplishments
Employee of the Quarter, Q3 2018
Earned a promotion to Client Experience Manager in 2017
Certification
- CPR Certified
Timeline
Community Programs Manager
Aspire Health Partners
05.2022 - Current
Operations Manager
JC Greescapes, INC.
06.2020 - 05.2022
Client Experience Manager
Orlando Recovery Center
10.2017 - 05.2020
Google Project Management
Coursera
Bachelor of Science - Psychology
University of Central Florida
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