JUSTYCE HYPES
Bradenton,FL
Summary
Resourceful professional with a track record of high productivity and efficiency in task completion. Demonstrates strong communication, teamwork, and leadership skills to tackle diverse challenges effectively. Experienced in customer service, multitasking, and time management, ensuring positive customer experiences. Proven sales expert with exceptional relationship-building abilities, consistently exceeding performance expectations.
Overview
11
11
years of professional experience
Work History
GENERAL MANAGER, LUXURY RETAIL
Lucchese Bootmaker
Telluride, Colorado
08.2023 - 12.2025
- Managed full cycle of recruitment, including sourcing, interviewing, and selection of candidates.
- Coached and developed teams to achieve sales goals and deliver exceptional service.
- Assisted staff in resolving complex customer issues with targeted solutions.
- Developed schedules to enhance workforce productivity during peak hours.
- Fostered relationships with key clients to ensure satisfaction and loyalty.
- Resolved customer issues utilizing strong interpersonal and analytical skills.
- Conducted performance reviews to mentor staff and support professional growth.
- Monitored project progress by establishing plans, budgets, and measuring results.
ASSISTANT STORE MANAGER, LUXURY RETAIL
Lucchese Bootmaker
Telluride, Colorado
02.2022 - 07.2023
- Leveraged strong problem-solving skills to navigate challenging workplace scenarios.
- Collaborated with upper management to formulate annual budgets aligned with corporate goals.
- Implemented innovative marketing strategies that boosted brand awareness in local community.
- Identified training opportunities for staff to enhance product and service expertise.
- Resolved customer complaints promptly, ensuring high-quality customer service delivery.
- Coordinated special events, including sales promotions and product launches, to stimulate business growth.
- Managed customer relationships to cultivate loyalty and encourage repeat business.
- Motivated sales team to uphold positive attitudes during practice sessions, emphasizing teamwork.
STORE MANAGER
Sunshine Pharmacy
Telluride, Colorado
01.2021 - 02.2022
- Oversaw day-to-day store operations to foster efficient and profitable operations.
- Addressed employee issues, performed corrective actions, and terminated employment when necessary.
- Interviewed and hired prospective employees.
- Evaluated customer feedback to improve service.
- Tracked store inventory and ordered new products.
- Trained staff on cash handling procedures.
- Created weekly schedules while controlling labor costs.
- Developed and executed marketing plans.
- Analyzed sales data and negotiated vendor contracts.
- Increased revenue through new sales strategies.
- Collaborated with other departments to resolve customer complaints effectively.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
RESEARCH AND DEVELOPMENT MANAGER
Sunshine Pharmacy
Telluride, Colorado
10.2020 - 11.2021
- Conducted experiments and tests on prototype products.
- Established quality assurance standards.
- Created detailed research documentation.
- Monitored industry regulations and compliance.
- Developed vendor partnerships.
- Tracked performance metrics.
- Identified risks and implemented corrective measures.
PLANT SALES SUPERVISOR
Russels Bromeliads
Clermont, Florida
04.2017 - 05.2020
- Directed bi-weekly sales for Williams Sonoma and Wegmans to ensure fulfillment of revenue objectives.
- Reviewed inventory supply alongside buyer preferences
- Coordinated plant distribution to enhance overall operational productivity.
- Managed quality control processes to uphold product standards.
- Generated and dispatched invoices to facilitate timely payments.
SERVER
Buffalo Wild Wings
Clermont, Florida
07.2018 - 07.2019
- Provided excellent customer service in a fast-paced dining environment.
- Managed multiple tables while ensuring timely service for all guests.
- Maintained cleanliness and organization of the dining area and service stations.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
SERVER
Jacks BBQ
Clermont, Florida
05.2015 - 03.2017
FOOD SERVICE WORKER
Chick-Fil-A
Winter Garden, Florida
11.2014 - 05.2015
Skills
- EFFECTIVE COMMUNICATION
- CRITICAL THINKING
- CONFLICT RESOLUTION
- RELATIONSHIP BUILDING & MANAGMENT
- TEAM MOTIVATION
- ADAPTABILITY & RESILENCE
- QUICK LEARNER
- POSITIVE ATTITUDE
References
References available upon request.
Timeline
GENERAL MANAGER, LUXURY RETAIL
Lucchese Bootmaker
08.2023 - 12.2025
ASSISTANT STORE MANAGER, LUXURY RETAIL
Lucchese Bootmaker
02.2022 - 07.2023
STORE MANAGER
Sunshine Pharmacy
01.2021 - 02.2022
RESEARCH AND DEVELOPMENT MANAGER
Sunshine Pharmacy
10.2020 - 11.2021
SERVER
Buffalo Wild Wings
07.2018 - 07.2019
PLANT SALES SUPERVISOR
Russels Bromeliads
04.2017 - 05.2020
SERVER
Jacks BBQ
05.2015 - 03.2017
FOOD SERVICE WORKER
Chick-Fil-A
11.2014 - 05.2015